Eleveo, a leading provider of workforce optimization solutions, is proud to announce the launch of its Quality Management Integration with Zoom Contact Center, featuring Automated Quality Management with screen recording capabilities. This integration will allow companies utilizing Zoom Contact Center to harness the full potential of the Eleveo Workforce Optimization Suite, elevating their understanding of customer interactions within the contact center.
The Eleveo + Zoom integration will create seamless contact center operations. This integration allows organizations to monitor 100% of agent interactions, including calls and screens. Eleveo's quality management suite further enriches the customer experience by offering speech analytics and emotion detection, streamlining agent activity for enhanced efficiency.
Brian Shore, CEO of Eleveo, expressed his enthusiasm about this collaboration, stating,
"We're excited to be able to offer Eleveo's Automated Quality Management to Zoom Contact Center customers. This integration brings visibility to 100% of contact center interactions, empowering organizations to continuously improve the customer experience."
”Similar to Zoom, Eleveo has championed the objective of delivering global accessibility to top-tier features and capabilities, which serves as the driving force behind our partnership. We’re looking forward to working with Eleveo and their extensive partner network to build business together.” Says Kentis Gopalla, Head of Ecosystem for Zoom Phone and Contact Center.
Key Benefits of the Eleveo + Zoom Integration:
Comprehensive Interaction Monitoring: Monitor all interactions, including calls and screens, to ensure compliance and quality.
Speech Analytics and Emotion Detection: Gain valuable insights into customer sentiments and agent performance to improve service quality.
Efficiency Enhancement: Streamline agent activity and workflows for increased productivity and better customer service.
Eleveo's integration with Zoom Contact Center is poised to elevate how companies manage customer interactions and enhance overall customer satisfaction.
Elevēo is a workforce optimization software provider that delivers simplified yet sophisticated solutions to complex contact center challenges. Eleveo's tools are easy to deploy/use/manage/scale and can be deployed on-prem, in the cloud, or in a hybrid environment. The company earns a consistent 90+ NPS from customers and has built a 20+ year history of directly and positively impacting the contact center's customer, agent, and management experience.