Primary Benefits:

Simplicity & Automation
Automated categorization, speech analytics, and interaction tagging proactively illuminate potential problems for you.

Omni Channel Versatility
Any channel, any data, any source rolled into a single workflow with our one of a kind conversation explorer.

Search Analytics
Maximize your speed to critical data with search analytics. Dive into our conversation explorer and feel the difference.

Employee Optimization
Enable agents and improve skills, scheduling, schedule adherence, and forecasts.

Multi-Channel, Multi-Skill Scheduling and AI-Powered Auto Scheduling
Eliminate forecasting and scheduling complexities. Ask us about how we use AI to automate those efforts.

Targeted Insights
Transform raw data into actionable intelligence with our call center workforce optimization software's analytics tools.