Call us at +420 222 554 112 (EMEA) or +1 (615) 224-3414 (Americas) or email us at helpdesk@eleveo.com (EMEA) or ushelpdesk@eleveo.com (Americas).
You can reach us by calling: +420 222 554 112 (EMEA) or (615) 224-3414 (Americas) or emailing us at sales@eleveo.com.
You can reach us at marketing@eleveo.com.
Nowhere in the customer journey is more at stake than when a customer interacts with an agent in the contact center. After all, a contact center is ultimately in the revenue protection business – building brand loyalty and preventing customer attrition.
Eleveo offers complete deployment flexibility - without compromise. No matter where you deploy Eleveo it’s the SAME Eleveo.
You don't need a full-time staff of dedicated experts to leverage Eleveo's advanced suite of Workforce Optimization tools.
Any channel, any data, any source rolled into a single workflow with our one of a kind conversation explorer.
Unprecedented insights into compliance, customer sentiment, agent effectiveness and customer churn risk.
AI is only hype unless it makes your contact center run more effectively and can be exploited to positively impact your customers and agents.
Eleveo harnesses AI in ways that will transform how you think about Quality Management, Workforce Management and Analytics.
Evaluate 100% of calls for compliance, customer satisfaction and agent training. Our Conversation Analytics tool mines the nuances of speech and silence to provide insight into customer and agent attitudes, aptitude and trending issues.
Eleveo automatically creates accurate call transcriptions and lets you use natural language queries to uncover critical interaction content and context.
Generative AI-driven Auto Summarization, Flagging, and Topic Detection features make your agents more productive and they highlight significant moments in calls, alerting managers to customer churn risks and emerging/trending issues
Eleveo's flexible and intuitive user experience reduces complexities associated with creating an optimized schedule for multi-skill, multi-channel agents. AI makes it even easier!
Eleveo's drag and drop scheduling tool speeds time-to-value on your WFM investment. Enjoy scheduling proficiency with minimal training.
Eleveo’s AI-Driven Auto Scheduling tool saves time, optimizes schedules, eliminates human error by instantaneously performing thousands of computations and simulating and testing an array of possible schedules based on user-defined variables and constraints.
Eleveo's tool lets you define the rules that put your agents in or out of adherence. You can compare the actual schedule against any violations throughout the day and readily identify agents that may have arrived late or left early.
Our online agent portal integrates agents to their schedule and includes email notifications for schedule changes. Improve agent engagement with this and other agent self-service capabilities, like:
Shift Swaps - gives agents the ability to trade with another agent with the same skill sets – pending supervisor approval - thus ensuring service level requirements are met.
PTO Requests - with a few clicks, agents can request off and supervisors can choose whether to approve or deny the request. If approved, the time is placed right into the agent schedule… all without the back and forth of emails
Streamline, simplify and optimize. Elevēo's AI-powered auto scheduling tool makes creating an optimized schedule a one-touch exercise.
You can't manage what you can't measure. Our AI-empowered tools, like Insight Hub, Speech Analytics and Auto Quality Management help you measure and visualize what matters - faster and easier. These advanced analytics tools are designed by people who understand call center optimization software and understand the time and resource constraints contact center managers work within. That's why our AI-fueled and highly automated tools are easy to use, providing reports, dashboards and KPIs out of the box.
Traditional performance analytics tools are slow to implement, difficult to integrate, and come with zero calculations out of the box. Not so with Insight Hub.
Insight Hub is an AI-Powered Business Intelligence tool - a layer of advanced reporting capabilities and dashboards enveloping the entire Eleveo WFO Suite.
Eliminate QM, AQM, WFO and Speech Analytics data silos.
Drill into data using Generative BI-driven natural language queries
Visualize how a decision or scenario flows through every contact center function
Insight Hub is a transformational tool that automates and streamlines once-prohibitively complex, time-consuming big data analysis and reporting. Insight Hub transforms the way managers access, analyze and act on data collected by Eleveo's QM, AQM, WFM and Speech Analytics tools. It provides actionable intelligence in minutes or seconds instead of days or weeks.
With our embrace of AI, Eleveo has created a 360-degree workflow, an integrated analytics tool suite that analyzes raw data to uncover problems or potential issues before they impact your contact center and reports the results of actions you’ve taken.
Eleveo a.s.
IČ: 25730151
Boudníkova 2514/7
Prague 8, 180 00
Czech Republic
info@eleveo.com