Simplicity & Automation
Automated categorization, speech analytics, and interaction tagging proactively illuminate potential problems for you.
Omni Channel Versatility
Any channel, any data, any source rolled into a single workflow with our one of a kind conversation explorer.
Search Analytics
Maximize your speed to critical data with search analytics. Dive into our conversation explorer and feel the difference.
Employee Optimization
Enable agents, improve skills, schedule adherence, and forecasts with simplified workforce management.
Multi-Channel, Multi-Skill Forecasting Engine
Contact center scheduling is complex and critical to optimize but our solutions can make you the scheduling hero.
Targetted Insights
Having access to the data is nice, but knowing what to fix is what contact centers really need. Our analytics go a step beyond finding data.
