Call Center Workforce Optimization Software

Simplicity & Automation

Automated categorization, speech analytics, and interaction tagging proactively illuminate potential problems for you.

Omni Channel Versatility

Any channel, any data, any source rolled into a single workflow with our one of a kind conversation explorer.

Search Analytics

Maximize your speed to critical data with search analytics. Dive into our conversation explorer and feel the difference.

Employee Optimization

Enable agents and improve skills, scheduling, schedule adherence, and forecasts.

Multi-Channel, Multi-Skill Scheduling and AI-Powered Auto Scheduling

Eliminate forecasting and scheduling complexities. Ask us about how we use AI to automate those efforts.

Targeted Insights

Transform raw data into actionable intelligence with our call center workforce optimization software's analytics tools.

Identify Trends Early

With contact center-specific metrics, automated processes & search analytics, eleveo guides your contact center away from potential icebergs early.

Elevate Quality Management

Fully integrated interaction playback for all channel types in a single workflow with one-click template-based review scheduling.

Search Analytics_Conversation Exploerer-1

Compare Quality to Experience

Contact center experts know that quality scores can vary, and sometimes only measure script adherence. Eleveo allows for comparison of survey results from customers to quality reviews to qualify agent performance scores.

Simplified Scheduling

Our one of a kind drag and drop scheduling screen is the most user-friendly WFM scheduler on the market. Save time & improve scheduling with eleveo WFM

Forecasting & Schedule Adherence

Our proprietary forecasting engine guides your contact center towards optimal scheduling to meet your SLAs, and our schedule adherence features help guarantee coverage.

Real-Time Agent Portal

Our online agent portal integrates agents to their schedule and includes email notifications for schedule changes. Engage your agents like never before with eleveo WFM.

Auto Scheduling

Streamline, simplify and optimize. Elevēo's AI-powered auto scheduling tool makes creating an optimized schedule a one-touch exercise.

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Performance Analytics

Traditional performance analytics tools are slow to implement, difficult to integrate, and come with zero calculations out of the box. Our solution breaks all those rules.

Speech Analytics

Finding patterns for customer experience is uniquely challenging in today's landscape. Our tools simplify transcription, identification, and the illumination of critical interactions, trends and customer sentiment.

Call Center Workforce Optimization Software

Primary Benefits:

Exceptionally Effective Workforce Optimization

Conversation Explorer

Simplified Forecasting and Scheduling

Relevant Analytics & Insights

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