Workforce Optimization

Elevate Your Global Contact Center Operations

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Today's contact centers are more complex & expensive to run than ever before. Elevēo simplifies contact center operations, providing critical insights faster, enabling you to optimize forecasting, operational excellence & agent engagement. 

Primary Benefits:

Simplicity & Automation

Automated categorization, speech analytics, and interaction tagging proactively illuminate potential problems for you. 

Omni Channel Versatility
Omni Channel Versatility
Any channel, any data, any source rolled into a single workflow with our one of a kind conversation explorer.
Search Analytics
Search Analytics
Maximize your speed to critical data with search analytics. Dive into our conversation explorer and feel the difference.
Employee Optimization
Enable agents, improve skills, schedule adherence, and forecasts with simplified workforce management.
Multi-Channel, Multi-Skill Forecasting Engine
Contact center scheduling is complex and critical to optimize but our solutions can make you the scheduling hero.
Targetted Insights

Having access to the data is nice, but knowing what to fix is what contact centers really need. Our analytics go a step beyond finding data. 

Everything You Need, Nothing You Don't GET A DEMO

Exceptionally Effective Contact Center Solutions

One of a Kind Conversation Explorer

Automatically categorized & sorted omnichannel customer interactions lead you on a customer journey supported by one of a kind search analytics. You have never found what you were looking for this quickly before. 

With contact center-specific metrics, automated processes & search analytics, eleveo guides your contact center away from potential icebergs early.

Fully integrated interaction playback for all channel types in a single workflow with one-click template-based review scheduling.
Search Analytics_Conversation Exploerer-1

Contact center experts know that quality scores can vary, and sometimes only measure script adherence.  Eleveo allows for comparison of survey results from customers to quality reviews to qualify agent performance scores.


Simplified Workforce Management

Meet multi-channel, multi-skill forecasting & scheduling simplified. Creating a perfect schedule used to be hard, until now. 

Our one of a kind drag and drop scheduling screen is the most user-friendly WFM scheduler on the market.  Save time & improve scheduling with eleveo WFM
Our proprietary forecasting engine guides your contact center towards optimal scheduling to meet your SLAs, and our schedule adherence features help guarantee coverage. 
Our online agent portal integrates agents to their schedule and includes email notifications for schedule changes.  Engage your agents like never before with eleveo WFM.
Agent Protal

Relevant Analytics & Insights

It has been said you cannot manage what you cannot measure. That is true, but our solutions go a step further to help you measure what matters most faster without having to engage internal I.T. or data scientists.  Our analytics are designed by contact center people specifically for WFO and come with reports, dashboards and KPIs right out of the box. 

Traditional performance analytics tools are slow to implement, difficult to integrate, and come with zero calculations out of the box.  Our solution breaks all those rules.
Performance Analytics
Finding patterns for customer experience is uniquely challenging in today's landscape. Our tools simplify transcription, identification, and the illumination of critical interactions, trends and customer sentiment. 
Speech Analytics_Sestek-1

Start Optimizing Your Workforce Now! GET A DEMO