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Careers

Grow With Elevēo

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Company Culture
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Our product delivery and development teams work with new cloud native tech, modern architecture patterns like micro-services, following proven development processes like agile, dev-ops and test automation.

We offer excellent benefits, a high paced high tech culture where brilliant minds can build and deliver quality features and products to our customers. We work hard, play hard and we deliver together as a team.

Apply now to help us deliver exceptional software to our customers and take the next step in your career.

Bonuses:

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Newest Platforms
Utilizing open source cloud native tech, patterns and processes like agile and dev ops.
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Flexible Working Hours
Offering flexible working hours for people who finish their work on time.
Work from Home
Connectivity and portability for remote work when needed.
buildings
Neighborhood
Our locations are near historic landmarks, close to transportation, restaurants and pubs.
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Beverages and Snacks
Free coffee, snacks and other beverages for our employees.
benefits
Benefits
Competitive regional benefits packages.
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Teambuildings
Multiple scheduled team outings and team building activities every year.
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Hackathons
ZOOM schedules regular hackathons to encourage innovation and learning among teams.
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Business Phone and Notebook
Providing technology, software
and tools to do your job well.
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Elevēo CEO Brian Shore on the Importance of Diversity

From the day Elevēo opened its doors, I wanted to make sure those doors were open to everyone. I and the rest of the leadership team committed ourselves to creating a culture that rewards high achievement and performance with great pay and even better benefits. We also created a fun workplace, one that’s rewarding personally and professionally in every respect.

As the company has grown over the past two decades, our diversity of talent has grown with it, and that’s no accident. It’s the consequence of our efforts to seek diverse candidates for employment and provide each individual opportunities for professional development and advancement. As CEO, I have always been purposeful about examining our hiring and interviewing processes to protect against any bias. We welcome people of all nationalities, sexual orientations, religious beliefs, ethnicities, disabilities and gender.

At Elevēo, we believe in leading by example and walking our talk, and we believe that, from the moment a person joins Elevēo as a member of our team, they should feel safe, supported and welcome.

Open positions

What will you do

This position is responsible for providing day-to-day substantial front-end for customers via email, chat and/or phone and using remote access tools to work within Customer environment to answer questions, collect information and resolve issues, reported by the customers. Create the defects and improvements in the company tracker. This position reports to the VP of Support.

 

What we expect from you

Linux

  1. Linux Kernel
    • Manage/ query Kernel modules
  2. System startup
    • Customizing system startup and boot process
    • System recovery
  3. Filesystem and devices
    • Operating filesystem (UUID,fstab,SWAP)
    • Maintaining filesystems
    • udev Device management
  4. Advanced Storage administration
    • RAID
    • LVM
  5. File Sharing
    • NFS performance tuning
  6. Security
    • Securing FTP and SSH
    • Modification of SeLinux configuration

Platform

    1. Cisco UCM
      • Partitining and calling search space
      • Spanless configuration - Multiple trunks, failover
      • Spanless troubleshooting
    2. Cisco UCCE
      • Connection to CTIOS servers troubleshooting
    3. Cisco UCCX
      • Configuration of UCCX integration - CallREC
      • Troubleshooting UCCX scripts
    4. Genesys
      • Configuration check of EPR, MSR in Genesys Platform
      • Configuration of ScoreCARD importers in Genesys and Cisco UCCE Platform

CallREC

    • Cluster Installation
    • Troubleshooting inter-module communication across servers
    • Troubleshooting CallREC tools
    • Tuning PostgreSQL performance
    • CallREC Security troubleshooting - PCI DSS
    • Custom deployment of CallREC on customer privded OS images (CentOS RedHAT 32bit)

 

What we live daily

  • Give answers to questions, delegate sophisticated questions to upper level or development team and communicate developer's answers back to customers
  • Collect feedback from customers and provide it to the development team and management
  • Read and prioritize for answer customer requests
  • Create knowledgebase records
  • Continuous work with Salesforce internal CRM system and JIRA bug tracker
  • Analyze logs and relevent data to troubleshoot and recreate customer issues on approved test systems
  • Monitor and review support processes, collect required data for escalation of issues and report timely bottlenecks in the support processes to management

 

What do we offer

  • Flexible benefits
  • Meal vouchers/ Fitness program (multisport Card)
  • Healthcare
  • Culture and Leisure
  • Education and Personal Development
  • Vacation and Time Off
  • Vacation
    • 5 weeks for new staff
    • 6 weeks after 4 years
  • Sick days (5 days)

Apply Now

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WE ARE LOOKING FOR GREAT SOFTWARE ENGINEERS!

We are hiring the best engineers from the Czech Republic (for our Prague office), Slovakia (in particular Košice), and Central Europe. If you are strong software or technical support engineer in some remote location, we will consider this too.

Check out our ZOOM Tech Blog to learn about our technologies and process

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