Eleveo's Cisco Webex Contact Center integration now includes Webex Contact Center User Synchronization and Single Sign On, as well as a more comprehensive integration between Eleveo's Workforce Management tool suite and Webex Contact Center.
This integration automates the transfer of historical demand data and agent performance data from Webex Contact Center to Eleveo's Workforce Management Database and the corresponding Forecasting, Scheduling, and Schedule Adherence tools.
“Elevēo has been a Cisco SolutionsPlus vendor for over a decade, and deep integrations with all Cisco platforms continue to be fundamental to our business model. Our Webex Contact Center integration means contact centers can leverage the full breadth of Eleveo Workforce Management tools and capabilities in the cloud.”
- Brian Shore, CEO, Eleveo
Users can search and import all current users and contacts in your organization into the Eleveo platform, enabling them to more easily manage the customer and agent experience with our Quality Management and Analytics tools.