Customer Success Story: An Eye Care Group Practice Enhances Agent Performance and Accountability with Eleveo
This ophthalmology/optometry practice’s 32 contact center agents support 13 clinics and 55...
Customer Success Story: Egyptian Bank leverages Eleveo to improve compliance, agent performance and CX
This bank has a team of 80 agents handling everything from incoming calls about accounts and credit...
Customer Success Story: Multi-State Provider of Heating/Cooling/Plumbing and Electrical Services Enhances Agent Training and Elevates CX with Eleveo
Depending on the season, this home services provider’s 25 customer care agents field anywhere from...
Customer Success Story: Ashghal Public Works Authority Boosts Agent Performance and the Customer Experience with Eleveo’s Quality Management Tools
Ashghal Public Works Authority’s (PWA) 60 agents cover three shifts in a contact center that...
Customer Success Story: FMOL Health System Boosts Efficiency and Employee Satisfaction with Elevēo
By transitioning from manual WFM processes to Elevēo Workforce Management, FMOL Health System...
Resource P.O.S. Improves Coverage and Scheduling for Distributed Agent Teams with Elevēo
Company leverages Elevēo forecasting and scheduling tools to achieve SLAs and enhance brand...
Maximizing Call-Recording Reliability and Easing Call-Data Access in Healthcare Contact Centers
Elevēo tools support call-recording, compliance and customer satisfaction efforts across a major...
Recording 100% of all calls and fully complying with strict internal security requirements.
Changes in the TAURON GROUP meant TAURON Obsługa Klienta had to run a modern center, with its...
Luxury Hotel increases quality ratings by 15% and reduces AHT by 25% with Eleveo QMS
A chain of 5-star hotels needed to fully upgrade its call recording and quality management systems...
Quality management productivity increased by 20% in one year with Elevēo!
The quality management (QM) department did not meet Rostelecom’s monthly call monitoring target....
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