Customers expect companies and their contact centers to meet them where they are, and that means over multiple communication channels: Voice, Video and Chat (emails, live chats, social media).
Eleveo’s suite of media capture tools record and store these customer interactions in an easily searchable format while also ensuring that the contact center is complying with regulations protecting customers’ private information. In turn, our tools protect the organization from legal liability.
Eleveo’s Media Capture tools are designed for organizations in highly regulated, compliance-heavy industries:
With Eleveo Media Capture tools, organizations maintain a record of all customer interactions, providing evidence in case of disputes or legal inquiries.
Eleveo provides detailed audit logs for every system action with simplified extracts for compliance reviews.
Network Administrator, Large California-based University Healthcare Provider
Eleveo Media Capture tools are also crucial for gaining insights into agent performance, customer behavior, customer attitudes and overall contact center operations.
Voice, text and screen interactions captured by Eleveo and fueled by our analytics tools provide a wealth of data critical for agent training and improving customer satisfaction. By capturing and analyzing data from multiple channels, organizations can better understand customer needs and deliver a more personalized experience.
Successful quality management doesn’t happen without Eleveo Media Capture at its foundation. Call and screen recordings are fundamental to understanding your customers, agents and the contact center itself.
Prague, Czech Republic
info@eleveo.com
+420 222 554 112
Franklin, Tennessee
+1 (615) 224-3414
Košice, Slovakia
+421 948 892 189