The Zoom Contact Center integration with Eleveo enables centralized management of forecasts and schedules, as well as the automatic capture, retrieval, and management of all voice recordings and screen interactions on the Zoom platform.
The Eleveo Integration connects to the Zoom API and retrieves contact center statistics, recorded media, and metadata.
By integrating Zoom and Eleveo's Workforce Management system, data on historical demand and agent performance from Zoom will automatically be incorporated into our WFM database.
• Easy to read QM and
WFM Dashboard KPIs
• Improves decision making
• Granular roles for Data Access
- Kentis Gopalla, Head of Ecosystem for Zoom Phone and Contact Center
With the ability to search and import all current users and contacts within your organization, the Eleveo platform allows for effortless management of the customer and agent experience through the use of our Quality Management and Analytics tools.
As a Zoom ISV partner with a close Zoom Contact Center integration, Eleveo’s contact center optimization and compliance modules will be available through the Zoom App Marketplace. Those include:
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty.
Provide high-touch personalized customer engagement with a rich video meeting experience
Agents can easily elevate a chat or voice interaction to a video call to improve the customer interaction
Use screen share, file share, and chat to solve queries quickly and efficiently