Customer Experience AI: Elevating Call Center Operations

Contact centers are finding new ways of elevating the customer experience with AI, and the pace...
4 minute read

Call Center Agent Coaching: A Guide to Elevating Call Center Performance | Eleveo

A direct correlation exists between call center agent coaching, customer experience, and customer...
5 minute read

Customer Sentiment – Is There Anything More Important?

Understanding customer sentiment and providing managers with actionable insights into what’s...
6 minute read

Real-Time Monitoring in Call Centers: Enhancing Service

Ever wonder what your contact center’s customer experience looks like right now? Real-Time...
3 minute read

Self-Service and Emotional Intelligence – Expectations for the Post-COVID Customer Experience

The pandemic permanently altered customer expectations. Has your contact center’s customer...
4 minute read

Call Center Shrinkage: What Is It, And How To Protect the Customer Experience From It.

A call center’s leadership team probably worries more about the service level and customer...
5 minute read

Generative AI: Automating Quality Management and Fueling Conversation Analytics

Introduction Rising call volumes, increasingly complex calls and maintaining a qualified agent...
5 minute read

Call Center Data Protection and Management – Your Business Depends On It In More Ways Than One.

Your data management tools and practices can either protect your organization or put it at risk....
3 minute read

3 Things WFO Solution Providers Can Do to Ease Your CCaaS Migration

Moving from on-prem to a contact center as a service deployment model can be a heavy lift, but...
4 minute read

3 Must-Have Tools for Meeting GDPR and PCI DSS Compliance Requirements | Eleveo

Contact centers place extraordinary trust in their Workforce Optimization solution to protect...
4 minute read

About Elevēo

Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.

Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.

We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.