Creating the Best Schedule Possible for Your Call Center | Eleveo

 Why scheduling software is important in a call center

What is Quality Management and Why is it Important for Call Centers? | Eleveo

 

The Importance of UI/UX | Eleveo

Why UI & UX Matter The shortest distance between any two points is a straight line. Ideally, that...

Speech Analytics for Call Centers: The Only Limit Is Your Imagination| Eleveo

Using advanced speech analytics tools to improve call center performance  It isn’t new...

Increase call center productivity : Tips to improve agent efficiency | Eleveo

Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling,...

Call Center Analytics: Definition & Benefits | Eleveo

What is call center analytics? Call center analytics are the key to transforming troves of raw...

Call Center Quality Assurance:What is it & How to improve it? | Eleveo

Contact centers are handling more customer interactions — and more complex interactions — than...

Schedule Adherence : Accounting for Human Nature and the Nature of Contact Centers | Eleveo

  Why schedule adherence is important in your call center Your schedule can’t assume agents...

Turning Inward: A Strategy for Improving Employee Experience (EX) | Eleveo

In a full-employment economy or one wracked by Covid, where staying home pays more than a...

CCaaS: What is Contact Center as a Service | And Why Eleveo?

  Meaning of CCaaS What is CCaaS? Contact Center as a Service (CCaaS) is a cloud-based contact...