Balanced workloads
Eleveo's agent self-service tool empowers agents to actively manage their schedules and time off with Shift Swap and PTO Request features. We provide agents with real-time visibility into their schedules and remote access from their iOS and Android smartphones.
Eleveo's AI-Powered Auto Scheduling tool eliminates complexity and streamlines the development of optimized agent schedules.
The tool automates time-consuming scheduling activities, assimilating data and performing calculations faster and more precisely than a human ever could. In seconds, it tests a virtually unlimited number of scheduling scenarios - based on constraints you define - to arrive at the best schedule possible.
Eleveo's AI Powered Scheduling tool is an ideal tool for contact centers without a full-time dedicated scheduler. With the Eleveo Auto Scheduling Tool scheduling becomes a one-touch exercise!
When developing our AI-Powered Auto Scheduling tool Eleveo engineers took an uncompromising approach. Our proprietary AI platform, ELIS, utilizes Google OR-Tools as the AI engine for constraint optimization in scheduling. Google OR-Tools won four gold medals at the 2021 MiniZinc Challenge, an international contest for constraint programming solutions.
Eleveo’s AI Auto-Scheduling tool considers the following constraints, as well as others, in shift templates and forecasts:
With one keystroke, Eleveo Auto Scheduling tests thousands of permutations of data every second - and it learns - until it finds the best possible schedule.
By automating the scheduling process with Eleveo's AI-powered Auto Scheduling tool, managers are able to dedicate the time they might ordinarily spend creating schedules to value-added activities.
At the same time, they will enjoy the peace of mind that comes with knowing they're extracting the maximum amount of value from their agents.
Real-Time Adherence is integral to every WFM tool. Eleveo Real-Time Adherence (RTA) allows contact center managers to track agents' real-time activity and ensure that they are staying on task.
If an agent is not adhering to the schedule, the manager receives real-time alerts and can take immediate corrective action before the non-adherence affects the contact center's SLA. With Eleveo RTA's push notifications, even if the supervisor isn't logged in to the WFM application they'll receive out-of-adherence alerts, freeing them to perform their other duties without missing an alert.
By using RTA, contact center managers can ensure that agents are working efficiently and meeting their schedule adherence targets, which ultimately leads to improved productivity and better customer service.
With Eleveo's suite of call center scheduling software, your business can simplify complexity, minimize service interruptions, and provide solutions that are user-friendly, secure, scalable, and hosted anywhere. Contact us now to try a free demo.
Eleveo a.s.
IČ: 25730151
Karolinská 650/1
Prague 8, 186 00
Czech Republic
info@eleveo.com