Real-Time Adherence: Know Now.
Real-Time Adherence is integral to every WFM tool. Eleveo Real-Time Adherence (RTA) allows contact center managers to track agents' real-time activity and ensure that they are staying on task.
If an agent is not adhering to the schedule, the manager receives real-time alerts and can take immediate corrective action before the non-adherence affects the contact center's SLA. With Eleveo RTA's push notifications, even if the supervisor isn't logged in to the WFM application they'll receive out-of-adherence alerts, freeing them to perform their other duties without missing an alert.
By using RTA, contact center managers can ensure that agents are working efficiently and meeting their schedule adherence targets, which ultimately leads to improved productivity and better customer service.
With Eleveo's suite of call center scheduling software, your business can simplify complexity, minimize service interruptions, and provide solutions that are user-friendly, secure, scalable, and hosted anywhere. Contact us now to try a free demo.