Elevēo provides a reliable, cost-effective solution that not only captures call recordings, with pause & resume functionality, but also stores them safely and inexpensively...
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“In our last project, which was to replace a dealers’ telephony system for a bank, we once again confirmed that Elevēo could fulfill the customer’s requirements ...
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Our lack of simplified forecast data made us slow to react, often taking two or three weeks to flesh out correct handle times, and after adjustments, we would suffer from bad hold times over certain time periods for weeks...
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No industry is less tolerant of non-compliance than healthcare, particularly for organizations providing direct patient care. This case study highlights how a large hospital network utilizes Eleveo call and screen recording for compliance and customer satisfaction efforts across 18 business units.
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Regulations require companies in certain industries alert customers that calls into a contact center or an individual employee outside of the contact center may be recorded. This paper discusses several ways to meet this requirement.
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Schedule Adherence is a must-have tool for contact center managers, but there are right and wrong ways to roll it out.
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Why the difficulty finding low-wage hourly employees to fill available jobs? Is it a temporary condition or the new reality? What does it mean for contact centers?
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There are six processes Workforce Management can help you improve your customer service operations – forecasting, planning, scheduling, operating, reporting, and performance analysis. This whitepaper is a highly readable, foundational introduction to all six, giving you a solid grasp of the fundamentals of using WFM successfully.
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Compliance standards are ever-evolving, creating greater risk to revenue within contact centers as recordings of cardholder information are stored in quality management systems. This white paper outlines challenges and how Eleveo resolves them.
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Data Protection is the Single Greatest Risk to Your Company’s Viability Today – and the Rules of the Game are Changing
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As legal and financial costs of dissatisfied patients rise, healthcare providers must leverage technology to better understand and influence the patient experience.
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