Elevate Every Encounter For Your Contact Center

Global, award winning contact center compliance & workforce optimization solutions

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WFO, Customer Experience & Compliance Software 

Need Compliance?

We provide global call recording, data lifecycle management & regulatory features for customers in over 90 countries, covering nearly every industry with specific solutions for GDPR & PCI DSS.  Litigation expenses and internal theft can be costly without evidence to support your position as a company.  Our recordings provide peace of mind.

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Recent legislation in Europe for GDPR & in California CCPA is further pushing contact centers to manage data lifecycle to a deeper level than ever before.  Our solutions simplify data management and provide pausing of recordings to prevent the capture of sensitive information like credit card numbers for PCI / DSS

Unique types of media or data often require special handling or data lifecycle rules for periods of storage.  Our solution provides flexibility for meeting both regulatory and internal policy rules for data lifecycle management.

Handling of personally identifiable information, credit card numbers, & other sensitive data is critical for avoiding fines, theft, and negative brand reputation. We provide comprehensive solutions to prevent the recording of sensitive data into our solutions.  

Looking for Workforce Optimization?

Your customers & agents need information now and will be most engaged with focused effort and strategy. Our solutions are designed to allow focus on what matters most, in near real-time to elevate customer interactions, find problems quickly, and ease training and implementation.  See the difference with Elevēo.

 

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Keeping agents engaged and trained is critical for contact center success. Our solutions provide unique features for agent micro training, coaching & quality reviews. 

Having the right agent with the right skills assigned to the best queue, channel & time possible is no simple task.  Let our workforce management solution take the guesswork out while providing the world's most user-friendly scheduling interface.

Contact centers cost money and are often asked to do more with less. Our solutions simplify in house and remote quality management, scheduling, coaching & customer experience to save time and resources. 

Does Your Business Need Revenue Protection?

Your companies brand reputation depends on engaged customers and your contact center operations depend on software that scales with you. Our solutions protect your reputation and revenue by measuring customer experience and ensuring your workforce optimization software is running well.

 

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Nothing matters more than how your customers feel about your brand.  Our solutions help you measure their sentiment at the point of interaction, and watch for negative trends. 

Keeping tabs on everything going on in today's contact centers can be challenging at best. Our solutions provide a simplification of key trends, KPIs, and linked data points to help keep you up to date on what is really happening and why.

Predicting volume, hosting environments, pandemics, licenses, UCMs, hardware, or other needs in advance is not an exact science. Rest assured that with the eleveo platform and products you have the flexibility to scale up or down, host in any environment, and add new licensing or features without major effort. 

Our Beloved Customers:

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Pricing Options

*Perpetual Licensing Available on Request

Elevēo as a Service

Hosted by Elevēo

Subscription Pricing

Free Upgrades

 

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Subscription

Subscription Pricing 

On-Premise or Cloud Hosted

Free Upgrades

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Pay Per Use

Usage-Based Pricing

Cloud Hosted pay for what you use

* WFM & Amazon Connect

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Learn More Now!  GET A DEMO

Case Study: ResourcePos

Elevēo WFM cut our time to build schedules in half  - David Mayerchin - Resource P.O.S.

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About Elevēo

Our solutions protect your business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements and by capturing customer experience. We provide compliance features for PCI DSS, GDPR, CCPA and others to protect your revenue, provide surveys and analytics to measure customer experience and extensive features to elevate quality within your contact center.

Let us replace your vulnerabilities with secure solutions, providing you 100% global recording coverage in the cloud, on-premise or in hybrid architecture with a fully Native Cloud WFO suite.

We provide 24/7 global support and have scored a + 89 NPS score in over 90 countries with our customers and partners for the last 5 years. Elevēo is also a 4-time Gartner Magic quadrant WEM vendor with a rich 20-year history (formerly as ZOOM International).

Elevēo strives to simplify complexity for contact centers, minimize service interruptions and provide host anywhere, user friendly, secure, & scalable software.