Struggling to Find the Right WFM Software?

Try Our Elevēo Cloud Workforce Management Software With Simplified Call Center Forecasting & Scheduling

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Contact Center Agent Scheduling Screen

Workforce Management Directly Affects Operational Costs, Operational Efficiency, & Service Level.

Our WFM Tool Just Works and Provides:

 

Accurate Forecasts

Your contact center needs workforce optimization (WFO) with accurate forecasts

 

WFM Scheduling

Stay in firm control of staffing needs and publishing changes to your agents.
 

A Simple Interface

Our drag & drop scheduling screen allows call center managers to quickly create employee schedules

As close to an easy button as you can get

Our cloud based forecasting engine focuses on being accurate & easy to use with a drag and drop scheduling screen for agent scheduling with no hosting and no complex analysis. Gain optimal scheduling with minimal inputs. 

Call Center WFM software that just works. No hosting, pay per for what you use & simple to learn. Schedules are drag and drop and show staffing and forecasting requirements on a single view. Improve customer satisfaction with engaged agents by reducing their angst about time and attendance. 

Our dedicated WFM experts will help create your first forecast and schedule even during the free trial period. Our Cloud Based Workforce Management software means no lengthy projects, extra fees or long ramp-ups. We will load your historical data, helping your team with contact center, back-office (BPO) or call center scheduling.

Pay Nothing for 30 Days to try us out!

Try it for free!

About Elevēo Workforce Management

Agent Management Icon Agent Management

 

Our workforce management solution allows for simple agent management to keep you focused on better scheduling.

 

Agents can be assigned to specific queues for segmentation into their respective areas. 

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Eleveo Schedule

Scheduling icon Scheduling

 

Our Workforce Management product focuses on ease of use with a drag and drop agent scheduling screen using your historical forecast.

 

This simplified scheduling screen is effective for contact centers and back office teams and is easier to use than traditional forecasting and scheduling tools. 

 

The visual aspects allow for a clear view of staffing needs & and forecasted volume against your daily schedule.

 

Our customers love using a single platform for contact centers & their back office teams to improve customer satisfaction, operational efficiency and agent engagement. 


Forecast icon Forecasts

 

Create as many workforce forecasts as you like in our lab without disrupting published schedules.

 

Forecasted contact volume, Average handle time(AHT), Workload requirements, Staffing requirements, and Predicted Service Levels are represented in easy to read graphs.

 

Our WFM forecasting takes shrinkage into consideration as part of the staffing forecast.

 

Maximize your valuable human resources & their skill sets to improve customer engagement.

contact center forecasting screen

Subscription Options

Flexible pricing models fit every need - Pay only for what you use

Annual Subscription

As Low As $6 Per Agent Per Month
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Usage Based

As Low As $0.036 Per Scheduled Hour
Start Today!

Pay Nothing for 30 Days to try us out!

Try it for free!
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About Elevēo

Elevēo was formed to provide easy to use, results oriented software & expertise for customers who want software that just works.

Our products do only what you need to get results, are built using modern cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with a rich WFO history, award-winning products and reputation for service.

We believe that Workforce Management (WFM) can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.