Eleveo: Optimizing Your Contact Center

Recent legislation in Europe for GDPR & in California CCPA is further pushing contact centers to manage data lifecycle to a deeper level than ever before. Our solutions simplify data management and provide pausing of recordings to prevent the capture of sensitive information like credit card numbers for PCI / DSS

Unique types of media or data often require special handling or data lifecycle rules for periods of storage. Our solution provides flexibility for meeting both regulatory and internal policy rules for data lifecycle management.

Handling of personally identifiable information, credit card numbers, & other sensitive data is critical for avoiding fines, theft, and negative brand reputation. We provide comprehensive solutions to prevent the recording of sensitive data into our solutions.

Keeping agents engaged and trained is critical for contact center success. Our solutions provide unique features for agent micro training, coaching & quality reviews.

Having the right agent with the right skills assigned to the best queue, channel & time possible is no simple task. Let our workforce management solution take the guesswork out while providing the world's most user-friendly scheduling interface.

Contact centers cost money and are often asked to do more with less. Our solutions simplify in house and remote quality management, scheduling, coaching & customer experience to save time and resources.

Nothing matters more than how your customers feel about your brand. Our solutions help you measure their sentiment at the point of interaction, and watch for negative trends.

Keeping tabs on everything going on in today's contact centers can be challenging at best. Our solutions provide a simplification of key trends, KPIs, and linked data points to help keep you up to date on what is really happening and why.

Predicting volume, hosting environments, pandemics, licenses, UCMs, hardware, or other needs in advance is not an exact science. Rest assured that with the eleveo platform and products you have the flexibility to scale up or down, host in any environment, and add new licensing or features without major effort.

Eleveo strives to simplify complexity for contact centers, minimize service interruptions and provide host anywhere, user-friendly, secure, & scalable software.

Our solutions protect your business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Let us replace your vulnerabilities with secure solutions, providing you 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.

Eleveo is an 8-time Gartner Magic quadrant WEM vendor with a rich 20-year history.

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