Primary Benefits:

Omni Channel Capture
Recording for Voice, Chat, Email, Text, Screens, video and radios.

GDPR / CCPA / PCI DSS
Remove, or anonymize details from data collected to ensure contact center compliance

Media Lifecycle Management
Archive datasets based on configurable rules and automatic categorization.

Auto Pause & Resume
APIs, Toolbars & Automated Rules pause and resume automatically, protecting PII or PCI information.

Live Monitoring
Supervise your teams voice interactions with customers in real-time.

Comprehensive Audit
Detailed audit logging for every system action with simplified extracts for contact center compliance reviews.