subpage-intro-bg

Compliance Solutions

Simply the Most Comprehensive Compliance Solutions on the Market

Play A video
GET A DEMO

Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing elevēo has you covered for everything from voice to radios.

Primary Benefits:

subpage_icons_01
Omni Channel Recording

Recording for Voice, Chat, Email, Text, Screens, video and radios. 

subpage_icons_02
GDPR / CCPA / PCI DSS

Remove, or anonymize details from data collected to stay in compliance

subpage_icons_07
Media Lifecycle Management

Archive datasets based on configurable rules and automatic categorization.

subpage_icons_09
Auto Pause & Resume

APIs, Toolbars & Automated Rules for pausing recording to protect storage of PII or PCI information.

subpage_icons_11
Live Monitoring

Monitor customer to agent interactions in real-time 

subpage_icons_10b
Comprehensive Audit

Detailed audit logging for every system action with simplified extracts for compliance reviews. 

Learn How Eleveo Protects You! GET A DEMO

Manage Privacy, Avoid Fines, Theft & Penalties

Omni-Channel Recording

Your business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed.

We have been recording voice calls for decades. All over the world our solutions are trusted 

Conversations_Customer Journey-1-1

Recording agents, back-office, or salespersons screens can prevent theft, maintain compliance, and prevent fines. 

Conversations_Customer Journey-1-1

Video conversations are more common than ever before and require similar compliance requirements. Are you protecting your business?

Conversations_Customer Journey-1-1
Allow supervisors to monitor agents in real-time as they answer calls. 
Conversations_Customer Journey-1-1

Data Management Features

In today's' landscape, the management of sensitive captured data is critical for compliance regulations, to protect privacy and prevent fraud.

Manage data archival by categories to meet multiple regulatory requirements

Data LifeCycle Mgmt-1
Today's world requires the ability to anonymize personally identifiable information, extract it or delete it entirely  
PII Mgmt Screenshot-1
As part of compliance, a comprehensive audit capability is a critical component, but don't worry, we have you covered. 
Audit Log Report-1

Auto Pause & Resume

The simplest way to stay compliant is to never record PCI DSS or other sensitive data in the first place. Our solutions help you do just that in multiple ways from agent desktop toolbars to integrations like our EPIC APR product or external API connectors for contact center operational systems.

To assist our healthcare customers, we built an EPIC integration in the epic orchard that automatically pauses audio recording for epic users on sensitive data fields. 

apr_01
We built a proprietary tool to assist with automatic pause and resume that can sense an application or website being accessed and auto-pause audio or screen recording 
apr_01

Get Compliance Solutions Now!  GET A DEMO