Contact Center Compliance

Omni Channel Capture

Recording for Voice, Chat, Email, Text, Screens, video and radios.

GDPR / CCPA / PCI DSS

Remove, or anonymize details from data collected to ensure contact center compliance

Media Lifecycle Management

Archive datasets based on configurable rules and automatic categorization.

Auto Pause & Resume

APIs, Toolbars & Automated Rules pause and resume automatically, protecting PII or PCI information.

Live Monitoring

Supervise your teams voice interactions with customers in real-time.

Comprehensive Audit

Detailed audit logging for every system action with simplified extracts for contact center compliance reviews.

We have been recording voice calls for decades. All over the world our solutions are trusted

Recording agents, back-office, or salespersons screens can prevent theft, maintain compliance, and prevent fines.

Video conversations are more common than ever before and require similar compliance requirements. Are you protecting your business?

Allow supervisors to monitor agents in real-time as they answer calls.

Manage data archival by categories to meet multiple regulatory requirements

Today's world requires the ability to anonymize personally identifiable information, extract it or delete it entirely

As part of compliance, a comprehensive audit capability is a critical component, but don't worry, we have you covered.

Primary Benefits: