When your customers reach out to your contact center, they expect:
We hold our call center support team to the same standard.
Our experienced engineers don’t just troubleshoot—they take ownership. From the moment your case is opened, they lead the charge with proactive communication and a commitment to resolution.
At Eleveo, we never say, “That’s not our problem.” If an issue touches our platform—even indirectly—we make it our business.
Our call center support engineers act as your advocate, coordinating with third-party providers when needed and working side-by-side with your internal teams. We don’t pass the buck—we get the job done.
"Eleveo support engineers are always fast to respond to issues and knowledgeable about our platform version and provide solutions in a timely manner. Thank you for handling this issue quickly and effectively."
— Contact Center Team Lead, Major Healthcare Provider
We don’t just talk about customer satisfaction—we live it. Our Net Promoter Score (NPS) has exceeded 90 for over a decade, and here’s why:
"Case opened and resolved in under 15mins. I am absolutely blown away by the speed that this was handled."
— Sr. Telecommunications Engineer, Ivy League University
Our engineers are more than tech experts—they’re problem solvers who listen, understand, and take action. Even when finding a solution takes time, you’ll always know your issue is being handled with urgency and care.
"The Eleveo Team has always been available to assist and provided great information and feedback. The process has always been smooth and the understanding of delays on our end was appreciated!"
— IT Service Desk Supervisor, Consumer Services Provider
For assistance, please contact our support team:
Call us at +420 222 554 112 (Global) or +1 (615) 224-3414 (US) or email us at helpdesk@eleveo.com (Global) or ushelpdesk@eleveo.com (US).
We're here to help!
Eleveo a.s.
IČ: 25730151
Karolinská 650/1
Prague 8, 186 00
Czech Republic
info@eleveo.com