Call Center Support Services

Eleveo Support: We Take Ownership and Deliver Solutions

When your customers reach out to your contact center, they expect:

  • Relevant Expertise
  • Emotional Intelligence
  • Prompt Resolution.

We hold our call center support team to the same standard.

 

Our experienced engineers don’t just troubleshoot—they take ownership. From the moment your case is opened, they lead the charge with proactive communication and a commitment to resolution.

End-to-End Support, No Excuses

At Eleveo, we never say, “That’s not our problem.” If an issue touches our platform—even indirectly—we make it our business.

 

Our call center support engineers act as your advocate, coordinating with third-party providers when needed and working side-by-side with your internal teams. We don’t pass the buck—we get the job done.

"Eleveo support engineers are always fast to respond to issues and knowledgeable about our platform version and provide solutions in a timely manner. Thank you for handling this issue quickly and effectively."


— Contact Center Team Lead, Major Healthcare Provider

Proven Satisfaction: NPS 90+ for Over 10 Years

We don’t just talk about customer satisfaction—we live it. Our Net Promoter Score (NPS) has exceeded 90 for over a decade, and here’s why:

  • Tailored Support: Our engineers aren’t restricted by rigid processes. They have the freedom to adapt to your unique situation and needs.
  • Customer-Confirmed Closure: We don’t close a support case until you confirm it’s resolved to your satisfaction.
  • Executive Accountability: If a case goes 48 hours without an update, it’s escalated directly to Eleveo’s CEO.

"Case opened and resolved in under 15mins. I am absolutely blown away by the speed that this was handled."


Sr. Telecommunications Engineer, Ivy League University

Real Experts. Real Results. Real Peace of Mind.

Our engineers are more than tech experts—they’re problem solvers who listen, understand, and take action. Even when finding a solution takes time, you’ll always know your issue is being handled with urgency and care.

"The Eleveo Team has always been available to assist and provided great information and feedback. The process has always been smooth and the understanding of delays on our end was appreciated!"

IT Service Desk Supervisor, Consumer Services Provider

Need help?

For assistance, please contact our support team:

 

Call us at +420 222 554 112 (Global) or +1 (615) 224-3414 (US) or email us at helpdesk@eleveo.com (Global) or ushelpdesk@eleveo.com (US).

 

We're here to help!