Eleveo Product Update 9.2

Introducing New Features & Functionality in the Eleveo Workforce Optimization Suite! We're excited to share our latest software release. Check out our latest launch details below.

 

 

Automated Quality Management

 

Full-text search – enhancements to Speech Recognition enable users to search for words or phrases in transcribed recordings from within the Conversation Explorer.

Speech Tags – This enables users to automatically identify words and phrases in calls and find trends. More on using speech tags and phrases here.

Eleveo Automated Rules have been enhanced - additional attributes are now supported. Users can create rules that assess conversations based on agent, customer, or conversation-specific attributes. Customer emotion, agent emotion, agent talk speed, agent crosstalk duration, agent crosstalk ratio, agent interruptions count, agent talking duration, agent talking ratio

 

You can view the complete release notes here. 

For more details or to request a demo, please reach out to your Eleveo Sales Director by emailing sales@eleveo.com.

 

 

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