FRANKLIN, Tenn. --(BUSINESS WIRE)-- Elevēo announces the integration of its WFO solution suite with Cisco WebEx Contact Center (WebEx CC). With this announcement, Elevēo, a Cisco SolutionsPlus vendor for over a decade, expands its deep integrations with all Cisco on-premise platforms to the cloud.
WebEx CC is Cisco’s customer journey platform for unified and simplified contact management across all contact center channels, and it’s available for hosting within Cisco’s UCM Cloud. The new integration allows organizations to bring all unified contacts into their Elevēo platform and populates Elevēo’s WFM Forecasting and Scheduling tools with Cisco queue-level data. It also enhances security for companies utilizing work-from-home agents or offering hybrid on-site and remote workplace options.
“Elevēo provides the most extensive support for Cisco worldwide in the contact center industry. This integration recognizes that many organizations and many of our customers are moving or considering a move to a cloud or hybrid environment. The WebEx CC integration allows them to take Elevēo with them,” says Brian Shore, Elevēo’s CEO. “It provides ultimate flexibility. They can leverage the same Elevēo tools and capabilities, whether on-premise, in the cloud, or somewhere in-between - they decide – in a highly secure environment.”
For more information about our Webex CC integration, please contact your sales director, email firstname.lastname@example.org or call Eleveo at +1 (615) 224-3414 (US) or +420 222 554 112 (EMEA)