Elevēo Delivers Enhanced Customer Experiences with Webex by Cisco


Eleveo expands partnership with Webex by Cisco to deliver recording and quality management for Webex Calling 


FRANKLIN, TENNESSEE – March 27, 2024 – Eleveo, a global pioneer in Workforce Optimization (WFO) software for contact centers, today announced the expansion of its longstanding partnership with Webex by Cisco, a leading provider of collaboration technologies powering hybrid work and customer experience. Eleveo is now a Certified Recording Provider for Webex Calling, extending Eleveo’s acclaimed call recording, quality management, and compliance capabilities to voice communications beyond the contact center.


With this integration, Eleveo and Webex customers will gain access to a holistic, cloud-based recording and quality management solution that covers their communications landscape, featuring state-of-the-art Automated Quality Management tools that enable Generative AI, AI-driven grading, and ChatGPT-style interactive evaluations.


"Building on our rich, 20+ year history with Cisco, this integration marks a significant milestone," says Brian Shore, CEO of Eleveo. "Our experience with Cisco's ecosystem is a strength, and we support a comprehensive range of Cisco products. This latest development with Webex Calling isn't just about deepening our Cisco partnership; it’s about elevating the quality of every interaction for our shared customers. We're enabling our clients to protect their customers and their brand, no matter where in the organization the conversation happens."


The integration reaffirms Eleveo’s dedication to driving the customer experience space forward, offering unparalleled solutions that ensure customer interactions are captured, analyzed, and protected, reinforcing customer trust and loyalty across the board.


“Eleveo is now a Certified Recording Provider for Webex Calling,” says Amey Parandekar, VP, Product Management at Webex by Cisco. “Eleveo helps us to fulfill our commitment to provide Webex Calling customers with a smooth path to the cloud, flexible recording options, and a robust selection of tools to improve the customer experience.”


About Eleveo

Elevēo’s intuitive Workforce Optimization tools deliver advanced Workforce, Quality and Compliance Management capabilities to contact centers. Easy to deploy, use, manage and scale, Eleveo empowers managers to optimize agent time, enhance the customer experience and ensure compliance. We offer deployment flexibility - on-prem, cloud or hybrid - and earn a consistent 90+ NPS from customers worldwide. Learn more at eleveo.com


About Webex by Cisco

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are  underpinned with security and privacy by design. We work with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.

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