About us

Since Eleveo began in 1999, our team, working with our worldwide network of partners, has devoted itself to providing contact centers worldwide with intuitive and budget-friendly access to the advanced workforce optimization tools and capabilities they need. Eleveo delivers results without complexity.

Our 200+ Eleveo employees work in product management & development, engineering, customer support & training, sales and executive leadership through our global headquarters is in Prague and our North American headquarters in Franklin, Tennessee.

Experiences Converge at Eleveo

Contact center leaders and agents interact with Eleveo’s workforce management, quality management and compliance tools every day. The insights and capabilities we deliver help contact centers run like clockwork – productive, efficient and in compliance. We help managers get agents up to speed quickly and improve continuously so they can deliver the best customer experience possible.

Customers. Agents. Contact center decision-makers. Every interaction between these stakeholders flows through Elevēo.

Easy to Deploy/Manage/Use and Scale.

There’s no need for dedicated IT or data management staff to leverage Eleveo software, and our implementations average 30 days.

Flexible and Secure

Our on-prem, hybrid and cloud deployment methodologies assure organizations that they can take Elevēo with them regardless of their IT environment.

  • SOC2 Type 2 certification gives you confidence that your customers’ data remains secure customer and confidential.

  • ISO 27001 certification means Eleveo’s information security management system has met international standards for protecting information.

Embracing Technology

Eleveo is a technology-forward company. We’re constantly working to advance our solutions’ capabilities and the value we deliver to our customers by leveraging automation, artificial intelligence and machine learning.

Elevate Every Encounter

Contact centers operate on the front lines of customer loyalty and brand reputation. The question is, what do your customers think about you? Eleveo directly and positively impacts the answer. The capabilities we deliver elevate every encounter between customers and agents, and between agents and their managers.

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