Capture, store, access and search every customer interaction with Eleveo’s call recording software module.
Eleveo makes it easy to leverage data from every customer interaction and gain insights that help call centers enhance the customer experience and maximize contact center efficiency. Perhaps more importantly, Eleveo’s call recording software, with features, like Auto Pause and Resume, ensures compliance with government and industry regulations for data protection.
Eleveo’s robust call recording software is designed to provide contact center decision-makers with control over their compliance regime and with the oversight capabilities necessary to manage the quality of agent/customer interactions. Key features for our call and screen recording solutions include:
Record your interactions across all channels, including voice, chat, text, email, radio, video, and screens. Our software consolidates and stores recordings in a single database for convenient access. Review and play back calls at any time, so you don’t miss out on vital information.
Configure recording rules based on your needs to archive and categorize large volumes of call data by type, source, and customer. With properly organized datasets, your teams have immediate access to call logs to support their needs.
Protect other party’s sensitive information and personal financial information. As the name suggests, Eleveo’s auto-pause feature automatically pauses call and screen recordings when sensitive/protected information is being communicated. Its browser-based URL and application detection technology automatically records your customer interactions, pausing audio and screen recording when a URL or application you’ve defined is running (during the exchange of confidential financial data) and resuming after that activity has ended.
Listen to customer interactions and evaluate agent performance in real-time.
Eleveo provides detailed audits for every system activity, such as log-ins, log-outs, executed searches, monitored calls, and shared documents. With this automated tracking mechanism, monitoring activity and conducting proper compliance reviews within your contact center will be easier.
Whether your goal is efficiency, compliance, or analytics, Eleveo delivers out-of-the-box call recording capabilities that deliver benefits for your business, including:
Analyze interactions and identify trends and patterns to understand how your agents are performing and what your customers think and how they feel. Access to these insights ultimately fuels intelligent business decisions and customer loyalty.
Eleveo has features like a flexible API for auto pause and resume to meet international data regulations. These include the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Payment Card Industry Data Security Standard (PCI DSS).
Strengthen your QA efforts by monitoring every interaction to identify gaps and problems in your operations. Drive intelligent and data-driven decisions to ensure you provide high-quality interactions to customers at all times.
Review calls to identify customer pain points, detect inefficiencies, and determine improvement points in your contact center processes. Bring out the best in every agent by providing quality training to maximize their performance and deliver an exceptional experience.
Eleveo’s software gives you access to essential call center metrics like your net promoter score (NPS), customer satisfaction (CSAT), average call wait, repeat calls, and agent adherence to schedule. Monitoring these metrics allows you to get a full-picture view of your contact center and check whether you are on track to hitting your key performance indicators (KPIs).
Eleveo’s call recording software offers a simplified approach to providing quality customer service and running an efficient contact center. Aside from the high-tech functionalities and wide range of benefits, here are other reasons you should choose our software.
Eleveo’s call recording software allows you to achieve the best of both worlds—operational excellence and top customer service—at efficient costs. By recording interactions and calls, get a good grasp of consumer sentiment and stay compliant with international regulations. For more information on our software, contact us at +1 (615) 224-3414 or get a demo today.