Six hundred and eighty branches recorded in SRST mode!

Finansbank

Finansbank was obliged to purchase a recording system to meet their legal obligations for recording all calls made and received by employees in the head office and all company branches.

Finansbank

 

Target 

Finansbank originally purchased Elevēo CallREC as a supplement to their existing recording system. CallREC was intended for recording their sales staff (approximately 800 extensions). After an extremely successful testing period they decided to use CallREC to record all of their calls (approximately 9 000 extensions).

Primary Results

The system reliably records all calls across the entire network. All users can access and replay selected calls at will.

Secondary Benefits

Finansbank found the control and search mechanism extremely useful, which enabled supervisors to search for specific calls out of the 235,000 that are recorded each day. This is helping them improve their first contact resolution.

 

“The difference between Elevēo and other vendors is that they showed great flexibility during implementation, and they provide very fast and effective support if issues arise.”

Bulent Kargin
Consulting Designer

 

Back to Blog

Related Articles

An African power company lights up their QM process with ScoreCARD!

The company decided to centralize their contact centers and update their purely manual quality...

Resource P.O.S. Improves Coverage and Scheduling for Distributed Agent Teams with Elevēo

Company leverages Elevēo forecasting and scheduling tools to achieve SLAs and enhance brand...

Luxury Hotel increases quality ratings by 15% and reduces AHT by 25% with Eleveo QMS

A chain of 5-star hotels needed to fully upgrade its call recording and quality management systems...

Elevēo

CZ (Global)

Eleveo a.s.

IČ: 25730151

Karolinská 650/1

Prague 8, 186 00

Czech Republic

info@eleveo.com

+420 222 554 112

US

Eleveo Inc.

Franklin, Tennessee

+1 (615) 224-3414

+1 (888) 939-4291

SK

Eleveo a.s., organizačná zložka Slovensko

Košice, Slovakia

+421 948 892 189

Keep in touch with us

Copyright © 2023 Eleveo. All rights reserved.
Eleveo a.s., zapsána v obchodním rejstříku vedeném Městským soudem v Praze, v oddíle B, vložka 22865