Finansbank was obliged to purchase a recording system to meet their legal obligations for recording all calls made and received by employees in the head office and all company branches.
Finansbank originally purchased Elevēo CallREC as a supplement to their existing recording system. CallREC was intended for recording their sales staff (approximately 800 extensions). After an extremely successful testing period they decided to use CallREC to record all of their calls (approximately 9 000 extensions).
The system reliably records all calls across the entire network. All users can access and replay selected calls at will.
Finansbank found the control and search mechanism extremely useful, which enabled supervisors to search for specific calls out of the 235,000 that are recorded each day. This is helping them improve their first contact resolution.
“The difference between Elevēo and other vendors is that they showed great flexibility during implementation, and they provide very fast and effective support if issues arise.”