WxCC Integration-3
background_imgs_02

Customer Experience

Customer & Agent Sentiment Analysis

Play A video
GET A DEMO
background_second_imgs_02

Are your customers getting closer to your brand or further away?  Our solutions provide insights into customer experience to protect your brand & move and scale with your business needs, on premise or in the cloud.

Primary Benefits:

subpage_icons_05
Voice of the Customer

Sentiment analysis measures how your customers feel and compares their feedback to quality scores.

subpage_icons_13
Agent Engagement

Improve agent engagement with e-learning, voice of the employee surveys, and our online scheduling portal.

subpage_icons_06
Speech Analytics

Speech Analytics, transcription, sentiment analysis, and auto quality management help measure and react to customer and agent engagement. 

Measure Customer & Agent Engagement! GET A DEMO

Protect Your Brand & Your Business

Voice of the Customer

Accurately measure how your customers feel about your brand and your service

Protect your brand and revenue by understanding the customer experience with survey and emotion detection.

WFO Survey Set Up-1-1-1
We are NPS experts, scoring an 88 or higher for the last three years. Let us show you how!
NPS Survey Result-1
Use NPS surveys to capture, measure, and react to customer & agent sentiment with a single question. 
WFO Survey Set Up-1-1

Agent Engagement

Your agents are the lifeblood of your organization, the first point of contact with your customers.  Keeping them engaged and informed is critical.  Eleveo's sentiment analysis tools helps you understand your agents better.

Our software keeps your finger on the pulse of your agents with a dedicated online portal with real-time updates for schedule changes. 
eleveo_agent_portal_01

Analytics

Utilize the latest technologies like AI and Machine Learning to measure engagement, find trends and react to changing factors.

Our WFO software can help determine the sentiment of both the customer and the agent during voice interactions, taking the guesswork out of engagement and customer experience. 

Speech Analytics

Improve Your Customer Experience! GET A DEMO