Eleveo Launches Version 10: Powerful New Features, Enhanced UI, and Broader Deployment Flexibility

We’re excited to announce the official release of Eleveo Version 10.0, a long-term supported (LTS) update that introduces sweeping improvements across performance, user experience, and deployment options. This milestone release reflects Eleveo’s commitment to delivering smarter, more flexible workforce optimization solutions for organizations worldwide.

Deployment Models – Cloud, On-Premise, or Hybrid

Version 10 supports cloud-only SaaS, on-premise, and hybrid deployments. The hybrid model remains ideal for customers maintaining on-premise recording solutions while leveraging Eleveo Cloud for playback and review.

To explore the best deployment model for your business, reach out to your Eleveo representative.

What's New in Version 10?

Quality Management Enhancements

• Redesigned interface for a modern look and improved usability.
• New validation tools simplify creating questionnaires and reviews.
• Guided scheduling and training creation improves consistency.

Speech & Generative AI Improvements

• Support additional languages for summaries, highlights, and next steps.
• Localized question creation within Automated Rules.
• Administrator can choose the output language

User Management Overhaul

• Major improvements to role and permission handling.
• New UI components deployed via Kubernetes.
• Unified Agent identification.

Microsoft Support Expanded

• Microsoft Teams Queues
• Microsoft Azure Virtual Machines

Integrations and Sync

• ServiceApp now supports Webex Calling and Webex Contact Center
• Agent sync available for Webex Essentials.
• Multi-source user import supported from Genesys.

Improved Eleveo Unified Frontend  

• Standardized look and feel across the suite.
• Unified navigation across the entire Eleveo suite.
• Documentation is available from the user interface.

To keep up with the latest Eleveo news remember to follow us on LinkedIn and regularly check eleveo.com for updates.