Eleveo Launches AI-Powered Workforce Optimization Suite on AWS Marketplace

Eleveo, a trusted provider of AI-fueled Workforce Optimization solutions, proudly announces the availability of its comprehensive contact center suite on AWS Marketplace. This strategic launch makes it easier than ever for organizations using AWS to deploy, scale, and manage powerful tools designed to improve customer service, agent productivity, and operational compliance.

Built to address the daily challenges of modern contact centers, Eleveo’s intuitive, cloud-ready platform integrates seamlessly with AWS and is available in a variety of deployment models—including fully hosted "as-a-service" options and hybrid configurations. Whether customers choose to operate in the cloud or maintain some on-premise infrastructure, Elevēo meets them where they are.

“At Eleveo, our mission is to simplify the complexities faced by contact centers,” said Karol Keher, VP of Global Sales & Channel at Eleveo. “Our intuitive, AI-powered platform helps contact centers save time, cut costs, and stay compliant. We’re excited to partner with Amazon to expand global product access, streamline the ordering and purchasing process for our customers and partners, and make it even easier for organizations to adopt our solution.

Key Capabilities of the Elevēo Suite

• Automated Quality Management: Leveraging Generative AI, Eleveo analyzes 100% of customer-agent interactions to derive actionable insights. These help managers quickly identify trends, coaching opportunities, and compliance risks, ultimately boosting customer satisfaction and agent performance.
  

• Workforce Management (WFM): Eleveo’s advanced forecasting and scheduling engine—enhanced with one-keystroke Auto Scheduling—handles multi-skill, omnichannel environments with ease. It also supports real-time adherence, intraday adjustments, and empowers agents through simplified PTO and shift swap processes.

• Compliance-Ready Operations: Elevēo places compliance at the core of its architecture. From call recording to audit protection, the platform supports organizations in meeting regulatory requirements and demonstrating adherence to auditors and industry watchdogs.

With a Net Promoter Score consistently above 90 and a two-decade reputation for reliability, Elevēo is the go-to choice for contact centers seeking practical, scalable solutions without unnecessary complexity.

Availability

Eleveo’s full product suite is now available on AWS Marketplace, offering seamless integrations and flexible pricing options.

About Eleveo

Eleveo provides AI-powered Workforce Optimization solutions that simplify and strengthen contact center operations. Built for today’s fast-paced environments, our intuitive platform helps managers and decision-makers easily tackle everyday challenges, from workforce and quality management to call recording, analytics, and compliance.

Our software is easy to deploy, use, manage, and scale—whether on-prem, in the cloud, or in a hybrid environment. With over 20 years of experience and a customer NPS averaging 90+, Eleveo is trusted to enhance customer, agent, and manager contact center experiences.

To learn more, visit www.eleveo.com or contact Rebecca Rosas – rebecca.rosas@eleveo.com