We know how critical Security and Compliance within the Eleveo products are to you and your customers. Our developers and engineers work diligently to ensure the security of your data and safeguard communication within and between Eleveo tools and components. Equally important, however, is the IT environment in which Eleveo is deployed.
We take the security of our product very seriously. Our cloud offering is hosted on Amazon Web Services (AWS), which provides a secure, scalable, and reliable infrastructure for our product. In addition, we have implemented a number of security measures to protect customer data, including, but not limited to:
All customer data is encrypted both in transit and at rest, using industry-standard encryption protocols. We use AWS key management services to manage encryption keys and ensure secure access to customer data. Access controls are in place to ensure that only authorized users can access customer data. We regularly audit access logs to identify any unauthorized access attempts. Data backups are taken on a regular basis and stored in a secure, off-site location to ensure that customer data is not lost in the event of a disaster. Every customer's instance is completely isolated, this minimizes the risk of data breaches.
AWS provides secure, scalable, and reliable infrastructure for our application. We use AWS security services to protect our servers and network from unauthorized access attempts and DDoS attacks. We also use security monitoring tools to identify potential security threats and take appropriate action to mitigate any risks.
We adhere to secure coding practices to ensure that our product is secure against potential vulnerabilities. We use a variety of security tools to identify potential security vulnerabilities and regularly test our product. We also use security testing tools to identify any potential threats and take appropriate measures to address any issues.
We also implement additional security measures to protect customer data, including, but not limited to:
We have a comprehensive incident response plan in place to detect and respond to security incidents. In the event of a security breach, we will notify customers as soon as possible and provide guidance on what actions they should take to protect their data.
We comply with industry standards and regulatory requirements (such as GDPR) to ensure the privacy and security of customer data. We regularly review our security practices to ensure that we are in compliance with these regulations and obtain third-party audits and certifications to demonstrate our commitment to security. AWS is also compliant with many industry and regulatory requirements.
Security Audits
Eleveo performs regular security screening, audits our internal processes, and performs vulnerability scans on a regular basis.
These include, but are not limited to:
Eleveo does not share your data with third-party providers. The Speech Generative server is installed within the Eleveo private cloud, or on customer hardware. The generative AI model is a so-called ‘pre-trained’ data model. Recordings, transcriptions of recordings, and other related data are NOT used to improve the accuracy of the results or to train the model further. No customer data is shared or sent to an outside server or service for further processing. Please refer to the Eleveo Terms of Service or contact the Eleveo data protection contact person on how Eleveo handles customer data.
At Eleveo, safeguarding your data is a top priority. Our comprehensive suite of products is designed with built-in security features to help support your compliance requirements. While Eleveo software uses secure communication protocols within and across components, the overall security of your deployment also depends on the environment it's hosted in. Running Eleveo on a non-secure network may introduce the risk of data breaches.
To help you fully understand how Eleveo keeps your data secure—and what you can do to enhance that security—we’ve outlined key areas below.
We take product security seriously. Eleveo’s cloud-based solutions are hosted on Amazon Web Services (AWS)—a trusted platform known for its secure, scalable, and resilient infrastructure. Our security measures include:
Your data is protected at every step.
Eleveo leverages AWS infrastructure to secure its systems against external threats:
We follow best practices in secure software development to keep our applications protected:
If a security incident occurs, we're ready. Eleveo has a defined Incident Response Plan to detect, contain, and remediate breaches. In the event of an incident:
Eleveo adheres to global regulatory and industry standards to protect your privacy:
AWS, our cloud infrastructure provider, is also compliant with numerous certifications and regulatory requirements.
Staffing is a key influencer of contact center success. Obviously, you need to schedule agents correctly to ensure you entertain all customer inquiries. Eleveo’s call center software provides all the tools and features you need to closely manage your team, including:
Eleveo recognizes the valuable role that security auditing plays in regulatory compliance. We support data residency by region. This means that we support the deployment of the Eleveo Solution to AWS within (or as close to) the defined region preferred by the Customer.
The region of your deployment will be communicated to you before or during the project phase of your deployment. However, as AWS maintains a policy of not disclosing the specific location of their data centers (to ensure security for all customers), Eleveo is not able to determine exactly where (which data center) your data will be hosted. Given the distributed network of locations provided by AWS, Eleveo can only provide the region within which your data will be hosted.
Eleveo a.s.
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info@eleveo.com