Resource P.O.S. Improves Coverage and Scheduling for Distributed Agent Teams with Elevēo
Company leverages Elevēo forecasting and scheduling tools to achieve SLAs and enhance brand.
2 minute read
Maximizing Call-Recording Reliability and Easing Call-Data Access in Healthcare Contact Centers
Elevēo tools support call-recording, compliance, and customer satisfaction efforts across a major..
5 minute read
Recording 100% of all calls and fully complying with strict internal security requirements.
Changes in the TAURON GROUP meant TAURON Obsługa Klienta had to run a modern center, with its...
2 minute read