What is Agent Screen Recording?

Agent screen recording or capture gives your contact center managers and team leaders the ability to view what your agent sees on-screen during calls. With the use of screen recording technology and software, you view real-time interactions between agents and customers or callers.

What are the Benefits of Agent Screen Recording?

For a customer with a question or issue, your agents are the public face of your company and first point of contact of your call center. Therefore, having the ability to capture all interactions has many benefits for your organization

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Contact

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