Eight million first-response calls recorded in two years

Egyptian Ambulance Organization was required to record calls for complaint investigations and security purposes.

Egyptian Ambulance



All calls must be recorded.
The system must be functional 24 hours a day, 7 days a week.

Primary Results

CallREC has recorded approximately 8 million calls since installation
2 years ago.


“I am very satisfied with working with Elevēo. Elevēo helped me. They have good project managers who help me all the time with my projects.”

Mohamed Maher Miniesy
Elevēo Certified Professional SEE Engineer



Back to Blog

Related Articles

15% increase in QM productivity as a result of simplified reporting and centralized collection and storage

Česká Pojisťovna, the member of Generali CEE Holding, needed a user-friendly tool to provide clear...

Raiffeisenbank meets MiFID II compliance requirement for recording mobile phones in record time with Elevēo

Raiffeisenbank has been an Elevēo customer from 2008, using Elevēo’s recording system to record...

Improvement of Contact Center Service Level

  ICON COMMUNICATIONS CENTRES ICON could meet all the agreed KPIs except for Service Level (SL),...