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Workforce Optimization
- Capitalizing on a full suite of powerful, intuitive capabilities
Media Capture
- Compliance
  Protecting your customers and your organization.
- Call Center Recording
  Capturing, storing and retrieving every interaction over multiple channels.
Workforce Management
- Agent Scheduling & Forecasting
  Ensuring the right agents are in the right seats at the right time.
Quality Management
- Contact Center Metrics
  Empowering users with metrics that matter most.
- Speech Analytics
  Leveraging nuances of speech to gain insights.
- Contact Center Analytics
  Transforming big data into actionable insights.
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Hello, what can we help you with?

Quality Management

Improve every interaction at scale. Our AI-powered Auto Quality Management reviews 100% of your customer interactions, highlighting performance trends, training needs, and compliance gaps—so supervisors spend less time listening to calls and more time coaching.

Compliance

Stay audit-ready with confidence. Eleveo supports global regulations including GDPR, PCI DSS, and HIPAA, with secure recording, data management, and audit-trail protections in 90+ countries.

Brand Protection

Safeguard your reputation with consistent, high-quality experiences across every channel. Gain insights to protect customer trust, loyalty, and revenue while uncovering actionable performance data.

Simplify Workforce Management

Forecast demand, schedule efficiently, and adapt instantly to real-time changes—even across multi-skill teams and multiple channels.
AI-driven Auto Scheduling creates optimal schedules with a single click, saving time while meeting service-level goals.
Intuitive drag-and-drop tools make updates seamless and automatically sync with your agents.