What is Agent Screen Recording?

Agent screen recording or capture gives your contact center managers and team leaders the ability to view what your agent sees on-screen during calls. With the use of screen recording technology and software, you view real-time interactions between agents and customers or callers.

What are the Benefits of Agent Screen Recording?

For a customer with a question or issue, your agents are the public face of your company and first point of contact of your call center. Therefore, having the ability to capture all interactions has many benefits for your organization

Thank you | Eleveo

Solutions & Products
Workforce Optimization
- Capitalizing on a full suite of powerful, intuitive capabilities
Media Capture
- Compliance
  Protecting your customers and your organization.
- Call Center Recording
  Capturing, storing and retrieving every interaction over multiple channels.
Workforce Management
- Agent Scheduling & Forecasting
  Ensuring the right agents are in the right seats at the right time.
Quality Management
- Contact Center Metrics
  Empowering users with metrics that matter most.
- Speech Analytics
  Leveraging nuances of speech to gain insights.
- Contact Center Analytics
  Transforming big data into actionable insights.
Integrations
Resources
- Guides
Partners
Pricing
About
- News
- Careers
- Support
- Training
- Security
Contact

Get a Demo

Hello, what can we help you with?

Ashghal Public Works Authority Boosts Agent Performance and the Customer Experience with Eleveo’s Quality Management Tools

Ashghal Public Works Authority’s (PWA) 60 agents cover three shifts in a contact center that...

2 minute read

Customer Success Story: FMOL Health System Boosts Efficiency and Employee Satisfaction with Elevēo

By transitioning from manual WFM processes to Elevēo Workforce Management, FMOL Health System...

3 minute read

Resource P.O.S. Improves Coverage and Scheduling for Distributed Agent Teams with Elevēo

Company leverages Elevēo forecasting and scheduling tools to achieve SLAs and enhance brand...

2 minute read

CZ (Global)

Eleveo a.s.

IČ: 25730151

Boudníkova 2514/7

Prague 8, 180 00

Czech Republic

info@eleveo.com

+420 222 554 112

US

Eleveo Inc.

Franklin, Tennessee

+1 (615) 224-3414

+1 (888) 939-4291

SK

Eleveo a.s., organizačná zložka Slovensko

Košice, Slovakia

+421 948 892 189

Keep in touch with us

Cookie Settings

Thank you for contacting us!

Ashghal Public Works Authority Boosts Agent Performance and the Customer Experience with Eleveo’s Quality Management Tools

Customer Success Story: FMOL Health System Boosts Efficiency and Employee Satisfaction with Elevēo

Resource P.O.S. Improves Coverage and Scheduling for Distributed Agent Teams with Elevēo

CZ (Global)

US

SK