Ashghal Public Works Authority Boosts Agent Performance and the Customer Experience with Eleveo’s Quality Management Tools
Ashghal Public Works Authority’s (PWA) 60 agents cover three shifts in a contact center that...
2 minute read
Customer Success Story: FMOL Health System Boosts Efficiency and Employee Satisfaction with Elevēo
By transitioning from manual WFM processes to Elevēo Workforce Management, FMOL Health System...
3 minute read
Resource P.O.S. Improves Coverage and Scheduling for Distributed Agent Teams with Elevēo
Company leverages Elevēo forecasting and scheduling tools to achieve SLAs and enhance brand...
2 minute read