What is Agent Screen Recording?

Agent screen recording or capture gives your contact center managers and team leaders the ability to view what your agent sees on-screen during calls. With the use of screen recording technology and software, you view real-time interactions between agents and customers or callers.

What are the Benefits of Agent Screen Recording?

For a customer with a question or issue, your agents are the public face of your company and first point of contact of your call center. Therefore, having the ability to capture all interactions has many benefits for your organization

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Case Studies

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Detroit Land Bank Authority gains unprecedented insights into CX with Eleveo Quality Management

The Detroit Land Bank Authority is a quasi-governmental organization established to market and sell deteriorating and abandoned properties in the city’s blighted areas to Detroit residents and organizations for reconstruction and rehab. The organization has a team of 10 customer service representatives (CSR) who field various types of calls, including concerns about property maintenance, inquiries about available properties, and questions about the purchase and renovation process. Plans are underway to add 12 compliance representatives responsible for assisting property owners throughout their property rehab journey until all rehab requirements are met.

March 16, 2026

Bloom Healthcare improves call quality, agent training, and CX with Eleveo

Bloom Healthcare provides in-home primary care, behavioral health, chronic care, and hospice services to seniors across Colorado and Texas. Approximately 70 contact center agents support patients every day, handling a mix of non-clinical and clinical inquiries, including scheduling, lab orders, prescription refills, and medical questions. The contact center team, along with roughly 85 additional back-office employees, all work on Webex Calling and Customer Assist in the cloud.

February 03, 2026

Customer Success Story: An Eye Care Group Practice Enhances Agent Performance and Accountability with Eleveo

This ophthalmology/optometry practice’s 32 contact center agents support 13 clinics and 55 ophthalmologists. Most of those agents work remotely. Unlike typical 24/7 call centers, this team operates Monday through Friday, 8 AM to 5 PM, focusing mainly on scheduling appointments across the organization’s clinics.

August 28, 2025

CZ (Global)

Eleveo a.s.

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Prague 8, 180 00

Czech Republic

info@eleveo.com

+420 222 554 112

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Eleveo Inc.

Franklin, Tennessee

+1 (615) 224-3414

+1 (888) 939-4291

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Eleveo a.s., organizačná zložka Slovensko

Košice, Slovakia

+421 948 892 189

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Case Studies

Detroit Land Bank Authority gains unprecedented insights into CX with Eleveo Quality Management

Bloom Healthcare improves call quality, agent training, and CX with Eleveo

Customer Success Story: An Eye Care Group Practice Enhances Agent Performance and Accountability with Eleveo

CZ (Global)

US

SK