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Posts about Customer Experience

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Customer Experience

The Importance of a Unified UI/UX

UI/UX changes in your WFO software may be painful in the short term, but there’s a long-term...
4 minute read
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Customer Experience

Adapting customer experience post-Covid | Eleveo

How to adapt customer experience with Coronavirus Covid hasn’t upended customer experience...
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Blog Posts

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Contact Center, Workforce Management

Building Better Adherence: Smarter Schedules, Happier Teams

Schedule adherence is one of the most important performance metrics in contact centers. Even so, it’s perhaps one of the least understood, mainly because there are few absolutes associated with it.

July 01, 2025
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Support & Services, Contact Center

5 Key Questions to Ask WFO Providers About Their Support

Running a contact center is kind of like managing a living, breathing thing. There’s a constant buzz of activity, different personalities, and a steady stream of unique customer interactions. Sometimes things go smoothly, sometimes not. Just like any complex system, contact centers can be healthy and efficient—or not so much.

April 22, 2025
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Contact Center, Workforce Management

It Pays to have Workforce Management Software

Workforce Management software unlocks ROI in Your Contact Center Move from spreadsheets to workforce management (WFM) software and you’ll quickly boost agent productivity and satisfaction, improve resource management, and free supervisor/manager time.

March 27, 2025
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About Eleveo

Eleveo is a provider of intuitive, functionally advanced, AI-fueled Workforce Optimization tools designed to address the range of challenges managers and decision-makers face in today’s contact centers. Our mission is to elevate every encounter in the contact center with an easy to deploy/use/manage/scale suite of tools that include Call Recording/Media Management, Workforce Management, Quality Management, Analytics and Compliance.


Eleveo offers deployment flexibility - on-prem, in the cloud or in a hybrid environment. We earn a consistent 90+ NPS from our customers and have built a 20+ year reputation in the industry for our commitment to enhancing the customer, agent, and manager experience.

CZ (Global)

Eleveo a.s.

IČ: 25730151

Boudníkova 2514/7

Prague 8, 180 00

Czech Republic

info@eleveo.com

+420 222 554 112

US

Eleveo Inc.

Franklin, Tennessee

+1 (615) 224-3414

+1 (888) 939-4291

SK

Eleveo a.s., organizačná zložka Slovensko

Košice, Slovakia

+421 948 892 189

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Eleveo a.s., zapsána v obchodním rejstříku vedeném Městským soudem v Praze, v oddíle B, vložka 22865