Posts about Support & Services

Call Center Shrinkage: What Is It, And How To Protect the Customer Experience From It.

A call center’s leadership team probably worries more about the service level and customer...
5 minute read

Top 10 Call Center Quality Assurance Best Practices | Eleveo

Contact centers are handling more customer interactions — and more complex interactions — than...
3 minute read

CCaaS: What is Contact Center as a Service | And Why Eleveo?

Meaning of CCaaS What is CCaaS? Contact Center as a Service (CCaaS) is a cloud-based contact...
1 minute read

About Elevēo

Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.

Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.

We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.