Announcement: Eleveo Expands AWS Footprint with Mexico Region

Eleveo is proud to announce the launch of a new Amazon Web Services (AWS) region in Mexico, marking another important step in our global cloud expansion.

This new region extends our Americas AWS-based footprint beyond US East and strengthens our ability to support customers across Mexico and South America. By bringing our platform closer to regional users, Eleveo enables enhanced performance, lower latency, and greater operational efficiency.

The Mexico AWS region also reinforces our commitment to data residency and regulatory compliance. Customers can confidently deploy solutions knowing their data can be hosted closer to home while meeting regional requirements.

What this means for our customers:

• Improved performance, resilience, and scalability for deployments across Mexico and South America
• Enhanced data residency options to support local compliance and governance requirements
• Expanded global availability alongside our existing regions in the Americas, Europe, Middle East, Africa, and APAC

We are also excited to share that new tenants are already in the onboarding pipeline and will be provisioned directly in the Mexico region, ensuring a seamless experience from day one.

This expansion reflects Eleveo’s ongoing commitment to delivering secure, scalable, and high-performing workforce optimization solutions wherever our customers operate.

About Eleveo

Eleveo delivers simplified, powerful Workforce Optimization solutions designed to solve complex contact center challenges. Our mission is to elevate every customer interaction with tools that are easy to deploy, use, manage, and scale. From AI Driven Workforce Management, Quality Management, and Compliance Solutions to Analytics, Eleveo offers flexible deployment options—on-premises, in the cloud, or in a hybrid environment—and consistently earns a 90+ NPS from customers year after year. For more than two decades, Eleveo has positively impacted the customer, agent, and management experience in contact centers of all sizes.