Eleveo Announces Leadership Transition

Eleveo is excited to announce a leadership transition designed to support the company’s continued growth and long-term strategic direction.

Effective this week, Marcel Westerbeek has assumed the role of Chief Executive Officer. Brian Shore, who has served as CEO for more than 15 years, will remain closely connected to Eleveo as Strategic Advisor to the Board, where he will continue to provide guidance and support on key strategic initiatives.

Stepping into the CEO role, Marcel brings deep institutional knowledge and a strong track record of leadership as Eleveo’s Founder. His transition into the CEO position marks a new chapter for the company as it builds on a solid foundation and continues to innovate for customers, partners, and employees.

“This transition reflects a natural evolution of our leadership as we position Eleveo for its next phase of growth,” said Marcel Westerbeek, Founder & CEO. “I’m grateful for Brian’s leadership and partnership, and I’m pleased that he will continue to play an active role with the Board.”

Since joining Eleveo more than 17 years ago, Brian Shore has played a pivotal role in shaping the company’s vision, culture, and market presence. Under his leadership, Eleveo grew into a trusted software provider serving more than 2,000 organizations and 350+ partners in 93 countries, with a strong focus on innovation and customer success. His strategic guidance has been instrumental in positioning the company for sustained growth.

“I’m proud of what we’ve built at Eleveo and fully confident in this leadership transition,” Brian added. “I look forward to continuing to support the Board as Strategic Advisor and  helping the organization grow and thrive.”

About Eleveo

Eleveo delivers simplified, powerful Workforce Optimization solutions designed to solve complex contact center challenges. Our mission is to elevate every customer interaction with tools that are easy to deploy, use, manage, and scale. From AI Driven Workforce Management, Quality Management, and Compliance Solutions to Analytics, Eleveo offers flexible deployment options—on-premises, in the cloud, or in a hybrid environment—and consistently earns a 90+ NPS from customers year after year. For more than two decades, Eleveo has positively impacted the customer, agent, and management experience in contact centers of all sizes.