Self-Service and Emotional Intelligence – Expectations for the Post-COVID Customer Experience
The pandemic permanently altered customer expectations. Has your contact center’s customer...
4 minute read
Call Center Shrinkage: What Is It, And How To Protect the Customer Experience From It.
A call center’s leadership team probably worries more about the service level and customer...
5 minute read
3 Things WFO Solution Providers Can Do to Ease Your CCaaS Migration
Moving from on-prem to a contact center as a service deployment model can be a heavy lift, but...
4 minute read
3 Must-Have Tools for Meeting GDPR and PCI DSS Compliance Requirements | Eleveo
Contact centers place extraordinary trust in their Workforce Optimization solution to protect...
4 minute read
The Importance of a Unified UI/UX
UI/UX changes in your WFO software may be painful in the short term, but there’s a long-term...
4 minute read
Will AI Replace Call Center Agents? Yes…and No.
AI has its place, but robots can't replace humans’ role in a call center’s central mission.
4 minute read
FCA Consumer Duty Mandates are Coming.
July 2023: FCA consumer Duty will put your contact centre’s compliance and quality management...
3 minute read
What Does It Take to be a Cloud Contact Center? A Plan.
As cloud contact centers become more prevalent, methodologies for migrating from on-prem to cloud...
3 minute read
About Elevēo
Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.
Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.
We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.