Call Center Optimization

Today's contact centers are more complex and costly to operate than ever before. By automating...
2 minute read

Cloud Contact Center Providers

With the right cloud contact center provider, businesses can centralize their customer...
3 minute read

Automated Workforce Management: Call Center Management with AI | Eleveo

Automated workforce management: Changing the face of Call Center management with Automation & AI ...
2 minute read

Financial & Insurance Call Center Compliance | Eleveo

Compliance and performance in financial & insurance call centers Organizations operating in these...
3 minute read

Adapting customer experience post-Covid | Eleveo

How to adapt customer experience with Coronavirus Covid hasn’t upended customer experience...
4 minute read

Creating the Best Schedule Possible for Your Call Center | Eleveo

Why scheduling software is important in a call center
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The Importance of UI/UX | Eleveo

Why UI & UX Matter The shortest distance between any two points is a straight line. Ideally, that...
3 minute read

Speech Analytics for Call Centers: The Only Limit Is Your Imagination| Eleveo

Using advanced speech analytics tools to improve call center performance It isn’t new...
4 minute read

Increase call center productivity : Tips to improve agent efficiency | Eleveo

Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling,...
3 minute read

About Elevēo

Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.

Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.

We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.