Eleveo Blog (2)

Quality Management, AI, Speech Analytics

Customer Sentiment – Is There Anything More Important?

Understanding customer sentiment and providing managers with actionable insights into what’s...

6 minute read

Quality Management

Real-Time Monitoring in Call Centers: Enhancing Service

Ever wonder what your contact center’s customer experience looks like right now? Real-Time...

3 minute read

Contact Center

Self-Service and Emotional Intelligence – Expectations for the Post-COVID Customer Experience

The pandemic permanently altered customer expectations. Has your contact center’s customer...

4 minute read

Support & Services, Contact Center

Call Center Shrinkage: What Is It, And Why It Matters

A call center’s leadership team probably worries more about the service level and customer...

5 minute read

Quality Management, AI, Speech Analytics

Generative AI: Automating Quality Management and Fueling Conversation Analytics

Introduction At its core, contact centers are in the revenue protection business - preventing...

3 minute read

Compliance

Call Center Data Protection and Management – Your Business Depends On It In More Ways Than One.

Your data management tools and practices can either protect your organization or put it at risk....

3 minute read

CCaaS

3 Things WFO Solution Providers Can Do to Ease Your CCaaS Migration

Moving from on-prem to a contact center as a service deployment model can be a heavy lift, but...

4 minute read

Compliance

3 Must-Have Tools for Meeting GDPR and PCI DSS Compliance Requirements | Eleveo

Contact centers place extraordinary trust in their Workforce Optimization solution to protect...

4 minute read

Customer Experience

The Importance of a Unified UI/UX

UI/UX changes in your WFO software may be painful in the short term, but there’s a long-term...

4 minute read

Contact Center, AI

Will AI Replace Call Center Agents? Yes…and No.

AI has its place, but robots can't replace humans’ role in a call center’s central mission.

4 minute read

About Eleveo

Eleveo is a provider of intuitive, functionally advanced, AI-fueled Workforce Optimization tools designed to address the range of challenges managers and decision-makers face in today’s contact centers. Our mission is to elevate every encounter in the contact center with an easy to deploy/use/manage/scale suite of tools that include Call Recording/Media Management, Workforce Management, Quality Management, Analytics and Compliance.

Eleveo offers deployment flexibility - on-prem, in the cloud or in a hybrid environment. We earn a consistent 90+ NPS from our customers and have built a 20+ year reputation in the industry for our commitment to enhancing the customer, agent, and manager experience.

Topics

Top Posts

Customer Sentiment – Is There Anything More Important?

Real-Time Monitoring in Call Centers: Enhancing Service

Self-Service and Emotional Intelligence – Expectations for the Post-COVID Customer Experience

Call Center Shrinkage: What Is It, And Why It Matters

Generative AI: Automating Quality Management and Fueling Conversation Analytics

Call Center Data Protection and Management – Your Business Depends On It In More Ways Than One.

3 Things WFO Solution Providers Can Do to Ease Your CCaaS Migration

3 Must-Have Tools for Meeting GDPR and PCI DSS Compliance Requirements | Eleveo

The Importance of a Unified UI/UX

Will AI Replace Call Center Agents? Yes…and No.

About Eleveo

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