Schedule Adherence : Accounting for Human Nature and the Nature of Contact Centers | Eleveo

  Why schedule adherence is important in your call center Your schedule can’t assume agents...

Turning Inward: A Strategy for Improving Employee Experience (EX) | Eleveo

In a full-employment economy or one wracked by Covid, where staying home pays more than a...

CCaaS: What is Contact Center as a Service | And Why Eleveo?

  Meaning of CCaaS What is CCaaS? Contact Center as a Service (CCaaS) is a cloud-based contact...