Real-Time Monitoring in Call Centers: Enhancing Service
Ever wonder what your contact center’s customer experience looks like right now? Real-Time...
Topics
- AI (6)
- Analytics (1)
- Best Practices (1)
- CCaaS (2)
- Cloud (3)
- Compliance (4)
- Contact Center (15)
- Customer Experience (3)
- Customer Satisfaction (1)
- Quality Assurance (1)
- Quality Management (8)
- Speech Analytics (3)
- Support & Services (3)
- UI & UX (1)
- Workforce Management (4)
- workforce optimization (WFO) (1)
Top Posts
Self-Service and Emotional Intelligence – Expectations for the Post-COVID Customer Experience
The pandemic permanently altered customer expectations. Has your contact center’s customer...
4 minute read
Call Center Shrinkage: What Is It, And Why It Matters
A call center’s leadership team probably worries more about the service level and customer...
5 minute read
Generative AI: Automating Quality Management and Fueling Conversation Analytics
Introduction At its core, contact centers are in the revenue protection business - preventing...
3 minute read
Call Center Data Protection and Management – Your Business Depends On It In More Ways Than One.
Your data management tools and practices can either protect your organization or put it at risk....
3 minute read
3 Things WFO Solution Providers Can Do to Ease Your CCaaS Migration
Moving from on-prem to a contact center as a service deployment model can be a heavy lift, but...
4 minute read
3 Must-Have Tools for Meeting GDPR and PCI DSS Compliance Requirements | Eleveo
Contact centers place extraordinary trust in their Workforce Optimization solution to protect...
4 minute read
The Importance of a Unified UI/UX
UI/UX changes in your WFO software may be painful in the short term, but there’s a long-term...
4 minute read
Will AI Replace Call Center Agents? Yes…and No.
AI has its place, but robots can't replace humans’ role in a call center’s central mission.
4 minute read
FCA Consumer Duty Mandates are Coming.
July 2023: FCA consumer Duty will put your contact centre’s compliance and quality management...
3 minute read
About Elevēo
Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.
Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.
We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.