Building Better Adherence: Smarter Schedules, Happier Teams
Schedule adherence is one of the most important performance metrics in contact centers. Even so,...
Topics
- AI (6)
- Analytics (1)
- Best Practices (1)
- CCaaS (2)
- Cloud (3)
- Compliance (4)
- Contact Center (16)
- Customer Experience (3)
- Customer Satisfaction (1)
- Quality Assurance (1)
- Quality Management (8)
- Speech Analytics (3)
- Support & Services (3)
- UI & UX (1)
- Workforce Management (5)
- workforce optimization (WFO) (1)
Top Posts
5 Key Questions to Ask WFO Providers About Their Support
Running a contact center is kind of like managing a living, breathing thing. There’s a constant...
2 minute read
It Pays to have Workforce Management Software
Workforce Management software unlocks ROI in Your Contact Center Move from spreadsheets to...
3 minute read
Harnessing the Power of AI in Contact Centers | Elevēo
In case you missed our webinar about how Elevēo utilizes AI in our Quality Management tools, and...
2 minute read
Accelerating Your WFM Solution’s Time-To-Value
You’ve decided, or are thinking about switching from spreadsheets to workforce management software....
3 minute read
The Case for Workforce Management Software
41% of contact centers use spreadsheets for workforce management (WFM). WFM software, though, makes...
2 minute read
Top 10 Call Center Quality Assurance Best Practices | Elevēo
Contact centers are handling more customer interactions — and more complex interactions — than they...
5 minute read
Boosting Customer Satisfaction by Enhancing Agent Experience: Strategies and Insights for Contact Centers
In our last blog, we looked at the customer experience, specifically the...
7 minute read
Customer Experience AI: Elevating Call Center Operations
Contact centers are finding new ways of elevating the customer experience with AI, and the pace...
4 minute read
Call Center Agent Coaching: A Guide to Elevating Call Center Performance | Eleveo
A direct correlation exists between call center agent coaching, customer experience, and customer...
5 minute read
About Elevēo
Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.
Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.
We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.