Creating the Best Schedule Possible for Your Call Center | Eleveo

Why scheduling software is important in a call center
3 minute read

The Importance of UI/UX | Eleveo

Why UI & UX Matter The shortest distance between any two points is a straight line. Ideally, that...
3 minute read

Speech Analytics for Call Centers: The Only Limit Is Your Imagination| Eleveo

Using advanced speech analytics tools to improve call center performance It isn’t new...
4 minute read

Increase call center productivity : Tips to improve agent efficiency | Eleveo

Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling,...
3 minute read

Call Center Analytics: Definition & Benefits | Eleveo

What is call center analytics? Call center analytics are the key to transforming troves of raw...
4 minute read

Top 10 Call Center Quality Assurance Best Practices | Eleveo

Contact centers are handling more customer interactions — and more complex interactions — than...
3 minute read

Schedule Adherence : Accounting for Human Nature and the Nature of Contact Centers | Eleveo

Why schedule adherence is important in your call center Your schedule can’t assume agents are...
3 minute read

Turning Inward: A Strategy for Improving Employee Experience (EX) | Eleveo

In a full-employment economy or one permantently altered by Covid the employee experience is key...
3 minute read

CCaaS: What is Contact Center as a Service | And Why Eleveo?

Meaning of CCaaS What is CCaaS? Contact Center as a Service (CCaaS) is a cloud-based contact...
1 minute read

About Elevēo

Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.

Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.

We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.