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UI & UX

The Importance of UI/UX | Eleveo

Why UI & UX Matter The shortest distance between any two points is a straight line. Ideally, that...
3 minute read
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Contact Center, Speech Analytics

Speech Analytics for Call Centers: The Only Limit Is Your Imagination| Eleveo

Using advanced speech analytics tools to improve call center performance It isn’t new...
4 minute read
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Contact Center

Increase call center productivity : Tips to improve agent efficiency | Eleveo

Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling,...
3 minute read
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Contact Center, Analytics

Call Center Analytics: Definition & Benefits | Eleveo

What is call center analytics? Call center analytics are the key to transforming troves of raw...
4 minute read
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Workforce Management

Schedule Adherence: Accounting for an Imperfect World | Eleveo

You will never achieve 100% schedule adherence. The real world will disrupt the plan; the...
4 minute read
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Contact Center

Turning Inward: A Strategy for Improving Employee Experience (EX) | Eleveo

In a full-employment economy or one permantently altered by Covid the employee experience is key...
3 minute read
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Support & Services, Contact Center

CCaaS: What is Contact Center as a Service | And Why Eleveo?

Meaning of CCaaS What is CCaaS? Contact Center as a Service (CCaaS) is a cloud-based contact...
1 minute read
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Related Blog Posts

All Blog Posts
AI, workforce optimization (WFO)

Agentic AI in Workforce Optimization: From Insights to Action

Modern contact centers sit on a goldmine of data. Every customer interaction can be captured in transcripts and summaries; provide clues to both customer and agent sentiment and emotions; and score and analyze for topics, summaries, and follow-up actions. An AI-fueled Auto Quality Management tool will already convert this data into deep analytical insight. But insights alone do not change outcomes – they are merely the raw material for doing so.

March 20, 2026
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Contact Center, Workforce Management

Building Better Adherence: Smarter Schedules, Happier Teams

Schedule adherence is one of the most important performance metrics in contact centers. Even so, it’s perhaps one of the least understood, mainly because there are few absolutes associated with it.

July 01, 2025
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Support & Services, Contact Center

5 Key Questions to Ask WFO Providers About Their Support

Running a contact center is kind of like managing a living, breathing thing. There’s a constant buzz of activity, different personalities, and a steady stream of unique customer interactions. Sometimes things go smoothly, sometimes not. Just like any complex system, contact centers can be healthy and efficient—or not so much.

April 22, 2025
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About Eleveo

Eleveo is a provider of intuitive, functionally advanced, AI-fueled Workforce Optimization tools designed to address the range of challenges managers and decision-makers face in today’s contact centers. Our mission is to elevate every encounter in the contact center with an easy to deploy/use/manage/scale suite of tools that include Call Recording/Media Management, Workforce Management, Quality Management, Analytics and Compliance.


Eleveo offers deployment flexibility - on-prem, in the cloud or in a hybrid environment. We earn a consistent 90+ NPS from our customers and have built a 20+ year reputation in the industry for our commitment to enhancing the customer, agent, and manager experience.

CZ (Global)

Eleveo a.s.

IČ: 25730151

Boudníkova 2514/7

Prague 8, 180 00

Czech Republic

info@eleveo.com

+420 222 554 112

US

Eleveo Inc.

Franklin, Tennessee

+1 (615) 224-3414

+1 (888) 939-4291

SK

Eleveo a.s., organizačná zložka Slovensko

Košice, Slovakia

+421 948 892 189

Keep in touch with us

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Eleveo a.s., zapsána v obchodním rejstříku vedeném Městským soudem v Praze, v oddíle B, vložka 22865