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Oana Maria Botez

Business & Training Consultant with 20+ years in customer experience, quality management, and workforce planning across international BPO and tech environments. Helps contact centers strengthen workforce management, build quality frameworks, and drive measurable performance improvement.

Posts by Oana Maria Botez

Support & Services, workforce optimization (WFO)

Consulting: The Other Half of WFO Provider Evaluations

WFO buying decisions are more than a feature comparison exercise. While the importance of...

5 minute read

About Eleveo

Eleveo is a provider of intuitive, functionally advanced, AI-fueled Workforce Optimization tools designed to address the range of challenges managers and decision-makers face in today’s contact centers. Our mission is to elevate every encounter in the contact center with an easy to deploy/use/manage/scale suite of tools that include Call Recording/Media Management, Workforce Management, Quality Management, Analytics and Compliance.

Eleveo offers deployment flexibility - on-prem, in the cloud or in a hybrid environment. We earn a consistent 90+ NPS from our customers and have built a 20+ year reputation in the industry for our commitment to enhancing the customer, agent, and manager experience.

CZ (Global)

Eleveo a.s.

IČ: 25730151

Boudníkova 2514/7

Prague 8, 180 00

Czech Republic

info@eleveo.com

+420 222 554 112

US

Eleveo Inc.

Franklin, Tennessee

+1 (615) 224-3414

+1 (888) 939-4291

SK

Eleveo a.s., organizačná zložka Slovensko

Košice, Slovakia

+421 948 892 189

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Oana Maria Botez

Posts by Oana Maria Botez

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Consulting: The Other Half of WFO Provider Evaluations

About Eleveo

CZ (Global)

US

SK