Case studies

Recording 100% of all calls and fully complying with strict internal security requirements.

Changes in the TAURON GROUP meant TAURON Obsługa Klienta had to run a modern center, with its...

Luxury Hotel increases quality ratings by 15% and reduces AHT by 25% with Eleveo QMS

A chain of 5-star hotels needed to fully upgrade its call recording and quality management systems...

Quality management productivity increased by 20% in one year with Elevēo!

The quality management (QM) department did not meet Rostelecom’s monthly call monitoring target....

Raiffeisenbank meets MiFID II compliance requirement for recording mobile phones in record time with Elevēo

Raiffeisenbank has been an Elevēo customer from 2008, using Elevēo’s recording system to record...

144Notruf trusts Elevēo to record millions of emergency dispatch calls annually

144 Notruf NO is an emergency coordination center for the Austrian Mountain Rescue Service, the...

Quality management completed in half the time with half the infrastructure!

Using CallREC and Excel alone to manage agent call quality limited Provident’s ability to manage...

An African power company lights up their QM process with ScoreCARD!

The company decided to centralize their contact centers and update their purely manual quality...

Large insurance company ensures compliance and 24/7 uptime with Genesys/Eleveo QMS

INTERAMERICAN is a leading insurance company in Greece, enjoying strong financial status, an over...

Large insurance company elevatescustomer experience with ElevēoCall Recording and QMS

IF P&C INSURANCE COMPANY LTD STORY   If P&C Insurance Company Ltd.(If) is a property and casualty...

e4e improves customer satisfaction with the deployment of Elevēo CallREC IP recording solution.

Over the last decade, a significant change in the business environment has caused organizations...