Case studies

Eight million first-response calls recorded in two years

Egyptian Ambulance Organization was required to record calls for complaint investigations and...

Six hundred and eighty branches recorded in SRST mode!

Finansbank Finansbank was obliged to purchase a recording system to meet their legal obligations...

Improvement of Contact Center Service Level

  ICON COMMUNICATIONS CENTRES ICON could meet all the agreed KPIs except for Service Level (SL),...

15% increase in QM productivity as a result of simplified reporting and centralized collection and storage

Česká Pojisťovna, the member of Generali CEE Holding, needed a user-friendly tool to provide clear...

CEC Bank, getting big results out of a small contact center with Elevēo

CEC Bank set up their contact center to handle telephone banking transactions. Call Recording was...

Alexander Forbes enhances customerservice with the deployment of Elevēo CallREC IP recording solution

  Alexander Forbes  Alexander Forbes is a leading provider of financial and risk services...

Advancing clinical outcomes and enhancing the customer experience

A University healthcare provider in California utilizes Elevēo Advanced Contact Center WFO Suite to...