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Eleveo Product Update 9.4

We're excited to announce that our latest product release is available with flexible deployment ...
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Elevēo Delivers Enhanced Customer Experiences with Webex by Cisco

Eleveo expands partnership with Webex by Cisco to deliver recording and quality management for...
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Eleveo Product Update 9.2

Introducing New Features & Functionality in the Eleveo Workforce Optimization Suite! We're excited...
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Eleveo Welcomes New VP of Engineering James Branam

Eleveo is proud to announce the addition of James Branam as the new Vice President of Engineering....
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Eleveo Receives SOC 2 Type 2 Certification

Eleveo, a leading workforce optimization contact center software provider, proudly announces its...
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Introducing New Features & Functionality in the Eleveo Workforce Optimization Suite!

We'reexcited to share our latest software release. After months of planning and development we’re...
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Eleveo as a Service is Here!

After months of planning and development work, we’re excited to launch Eleveo as a Service (EaaS)!
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Eleveo’s Brian Shore Honored as a 2023 CRN Channel Chief

Franklin, Tennessee, February 6, 2023 — Eleveo today announced that CRN®, a brand of The Channel...
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15 Essential Agile Principles Your Company Can Follow To Achieve Success

Eleveo CEO Brian Shore joins fellow executives on the Forbes Business Council to discuss essential...
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The Eleveo Brand Becomes Official

In 2020, ZOOM International rebranded to the public and our industry as Eleveo. One could say the...
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Related Blog Posts

All Blog Posts
Cloud, workforce optimization (WFO)

Why Move Your Contact Center to the Cloud and How to Do It Right

Contact centers still running a traditional on-prem Workforce Optimization solution are likely experiencing unpredictable costs - primarily related to hardware – irregular and possibly disruptive upgrades and maintenance, limited flexibility, and a drain on IT resources. For these contact centers, a migration to the cloud, with its predictable costs and regular/automatic software upgrades and maintenance, represents a significant opportunity to control costs and gain a business advantage. Here’s more about why more contact centers are making the move — and steps they typically take to ensure a smooth transition.

May 06, 2026
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AI, workforce optimization (WFO)

Agentic AI in Workforce Optimization: From Insights to Action

Modern contact centers sit on a goldmine of data. Every customer interaction can be captured in transcripts and summaries; provide clues to both customer and agent sentiment and emotions; and score and analyze for topics, summaries, and follow-up actions. An AI-fueled Auto Quality Management tool will already convert this data into deep analytical insight. But insights alone do not change outcomes – they are merely the raw material for doing so.

March 20, 2026
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Contact Center, Workforce Management

Building Better Adherence: Smarter Schedules, Happier Teams

Schedule adherence is one of the most important performance metrics in contact centers. Even so, it’s perhaps one of the least understood, mainly because there are few absolutes associated with it.

July 01, 2025
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About Eleveo

Eleveo is a provider of intuitive, functionally advanced, AI-fueled Workforce Optimization tools designed to address the range of challenges managers and decision-makers face in today’s contact centers. Our mission is to elevate every encounter in the contact center with an easy to deploy/use/manage/scale suite of tools that include Call Recording/Media Management, Workforce Management, Quality Management, Analytics and Compliance.


Eleveo offers deployment flexibility - on-prem, in the cloud or in a hybrid environment. We earn a consistent 90+ NPS from our customers and have built a 20+ year reputation in the industry for our commitment to enhancing the customer, agent, and manager experience.

CZ (Global)

Eleveo a.s.

IČ: 25730151

Boudníkova 2514/7

Prague 8, 180 00

Czech Republic

info@eleveo.com

+420 222 554 112

US

Eleveo Inc.

Franklin, Tennessee

+1 (615) 224-3414

+1 (888) 939-4291

SK

Eleveo a.s., organizačná zložka Slovensko

Košice, Slovakia

+421 948 892 189

Keep in touch with us

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Eleveo a.s., zapsána v obchodním rejstříku vedeném Městským soudem v Praze, v oddíle B, vložka 22865