SupportBubble
Hello, what can we help you with?
Martin Mulik profile photo

Martin Mulik

Elevēo’s Director of Product, focusing on engaging with strategic partners, internal stakeholders and current/potential customers to continuously enhance and promote Elevēo’s Workforce Management tool.

Posts by Martin Mulik

Topics

see all topics

Top Posts

Contact Center, Workforce Management

It Pays to have Workforce Management Software

Workforce Management software unlocks ROI in Your Contact Center Move from spreadsheets to...
3 minute read
Read More
Workforce Management

Accelerating Your WFM Solution’s Time-To-Value

You’ve decided, or are thinking about switching from spreadsheets to workforce management software....
3 minute read
Read More
Workforce Management

The Case for Workforce Management Software

41% of contact centers use spreadsheets for workforce management (WFM). WFM software, though, makes...
2 minute read
Read More
Support & Services, Contact Center

Call Center Shrinkage: What Is It, And Why It Matters

A call center’s leadership team probably worries more about the service level and customer...
5 minute read
Read More
Contact Center

Call Center Optimization

Today's contact centers are more complex and costly to operate than ever before. By automating...
2 minute read
Read More
Contact Center, Cloud

Cloud Contact Center Providers

With the right cloud contact center provider, businesses can centralize their customer...
3 minute read
Read More
Quality Management, AI

Automated Workforce Management: Call Center Management with AI | Eleveo

Automated workforce management: Changing the face of Call Center management with Automation & AI ...
2 minute read
Read More
Workforce Management

Creating the Best Schedule Possible for Your Call Center | Eleveo

Why scheduling software is important in a call center
3 minute read
Read More
Workforce Management

Schedule Adherence: Accounting for an Imperfect World | Eleveo

You will never achieve 100% schedule adherence. The real world will disrupt the plan; the...
4 minute read
Read More

Blog Posts

All Blog Posts
AI, workforce optimization (WFO)

Agentic AI in Workforce Optimization: From Insights to Action

Modern contact centers sit on a goldmine of data. Every customer interaction can be captured in transcripts and summaries; provide clues to both customer and agent sentiment and emotions; and score and analyze for topics, summaries, and follow-up actions. An AI-fueled Auto Quality Management tool will already convert this data into deep analytical insight. But insights alone do not change outcomes – they are merely the raw material for doing so.

March 20, 2026
Read More
Contact Center, Workforce Management

Building Better Adherence: Smarter Schedules, Happier Teams

Schedule adherence is one of the most important performance metrics in contact centers. Even so, it’s perhaps one of the least understood, mainly because there are few absolutes associated with it.

July 01, 2025
Read More
Support & Services, Contact Center

5 Key Questions to Ask WFO Providers About Their Support

Running a contact center is kind of like managing a living, breathing thing. There’s a constant buzz of activity, different personalities, and a steady stream of unique customer interactions. Sometimes things go smoothly, sometimes not. Just like any complex system, contact centers can be healthy and efficient—or not so much.

April 22, 2025
Read More

About Eleveo

Eleveo is a provider of intuitive, functionally advanced, AI-fueled Workforce Optimization tools designed to address the range of challenges managers and decision-makers face in today’s contact centers. Our mission is to elevate every encounter in the contact center with an easy to deploy/use/manage/scale suite of tools that include Call Recording/Media Management, Workforce Management, Quality Management, Analytics and Compliance.


Eleveo offers deployment flexibility - on-prem, in the cloud or in a hybrid environment. We earn a consistent 90+ NPS from our customers and have built a 20+ year reputation in the industry for our commitment to enhancing the customer, agent, and manager experience.

CZ (Global)

Eleveo a.s.

IČ: 25730151

Boudníkova 2514/7

Prague 8, 180 00

Czech Republic

info@eleveo.com

+420 222 554 112

US

Eleveo Inc.

Franklin, Tennessee

+1 (615) 224-3414

+1 (888) 939-4291

SK

Eleveo a.s., organizačná zložka Slovensko

Košice, Slovakia

+421 948 892 189

Keep in touch with us

Copyright © 2026 Eleveo. All rights reserved.
Eleveo a.s., zapsána v obchodním rejstříku vedeném Městským soudem v Praze, v oddíle B, vložka 22865