Quality management productivity increased by 20% in one year with Elevēo!
The quality management (QM) department did not meet Rostelecom’s monthly call monitoring target....
Raiffeisenbank meets MiFID II compliance requirement for recording mobile phones in record time with Elevēo
Raiffeisenbank has been an Elevēo customer from 2008, using Elevēo’s recording system to record...
144Notruf trusts Elevēo to record millions of emergency dispatch calls annually
144 Notruf NO is an emergency coordination center for the Austrian Mountain Rescue Service, the...
Quality management completed in half the time with half the infrastructure!
Using CallREC and Excel alone to manage agent call quality limited Provident’s ability to manage...
An African power company lights up their QM process with ScoreCARD!
The company decided to centralize their contact centers and update their purely manual quality...
Large insurance company elevatescustomer experience with ElevēoCall Recording and QMS
IF P&C INSURANCE COMPANY LTD STORY If P&C Insurance Company Ltd.(If) is a property and casualty...
e4e improves customer satisfaction with the deployment of Elevēo CallREC IP recording solution.
Over the last decade, a significant change in the business environment has caused organizations...
Eight million first-response calls recorded in two years
Egyptian Ambulance Organization was required to record calls for complaint investigations and...
Six hundred and eighty branches recorded in SRST mode!
Finansbank Finansbank was obliged to purchase a recording system to meet their legal obligations...
Improvement of Contact Center Service Level
ICON COMMUNICATIONS CENTRES ICON could meet all the agreed KPIs except for Service Level (SL),...
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